Our Services
- Consultation Services
- Training Services
- Certification and Standardization Programs for Individuals and Institutions.
Our Services
- Consultation Services
- Training Services
- Certification and Standardization Programs for Individuals and Institutions.
Highest Rating In Industry
300+ of our clients state
5 Ratings
Customer Satisfaction Score
Delivering easy-to-understand material
Increasing useful knowledge for work
Teaching with interactive methods
Mastering in-depth material
Providing complete facilities and infrastructure
300+ Client Success Stories
Building Customer Experience
The Bridge Academy is a consulting and training company specializing in Customer Experience (CX). We empower businesses to build and elevate customer experiences across all online and offline service interactions.
Our Core Pillars
Our programs are specifically designed to foster service excellence by enhancing and strengthening service leadership, which is built upon four core pillars.
Explore Our Featured Programs
Discover our suite of strategically designed flagship programs aimed at driving growth and achieving your business objectives.
Course
SCHEDULE TRAINING & EVENT 2025
Explore our diverse range of training programs meticulously crafted to equip you and your team with in-depth knowledge, practical skills, and innovative insights. Empowering you to elevate customer interactions, foster loyalty, and achieve sustained service excellence.
Global Collaboration
COPC Inc., headquartered in Florida, USA, is a global leader in CX management. With over 28 years of experience, COPC® (Customer Operations Performance Center) has assisted numerous organizations worldwide in establishing and achieving elevated standards in CX, operational performance, and quality management.
CX University, based in Philadelphia, Pennsylvania, USA, is a premier global training institution specializing in Customer Experience (CX) skill development for professionals. They offer online training programs as well as the Customer Experience Specialist (CXS™) and Certified Customer Experience Professional (CCXP) certifications.
LIFO® stands for Life Orientations. It is an applied behavioral science, researched in America and Japan over the past 40 years, that focuses on understanding human behavior.
Maxwell Leadership is a leadership development organization based in the United States, founded by John C. Maxwell, a globally recognized leadership expert. The organization focuses on cultivating leadership skills for individuals, teams, and corporations.
iBlooming, based in Hong Kong, is an Artificial Intelligence (AI)-powered education platform that provides real-time translation services for seminars and learning videos into multiple languages.
Our Clients' Success Stories
The collaboration with The Bridge Academy yielded satisfying results in the implementation of the Customer Service Excellence Program. Eiger greatly benefited from The Bridge Academy’s expertise and assistance in enhancing our systems and instilling a mindset focused on providing the best possible service to our customers.
Hendra
HCGA and Legal GM PT Eigerindo Multi Produk Industri
The LIFO® Method training facilitated by The Bridge Academy team encouraged both myself and my team to think outside the box. We learned how to understand different perspectives and enhance collaboration. The instructors skillfully explained various behavioral types and appropriate approaches. This information has significantly helped us improve our communication skills, including problem-solving, empathy, and a sense of accomplishment.
Tia Ria Dini
AVP Customer Service - RedDoorz
Best coaching ever!!!! Thank you, The Bridge Academy!
Putri Syajarwati
Agent Contact Center - HALOBPOM RI
The Bridge Academy made a significant contribution to G4S’s transformation towards greater customer centricity. They supported the establishment of our Customer Service Center and prepared and transferred essential soft skills to our CS team, even though the members transitioned from operational/field roles to become customer service agents.
Adrie Nugroho
General Manager - G4S Cash Services Indonesia
Over the past 10 years, this marks the first time Panasonic has gathered its entire National Sales Team offline, and the training provided was truly impactful, aligning perfectly with our customer behavior.
Lia Rosliawati
Head of Human Resources - Panasonic Indonesia
The training was highly engaging and facilitated by very communicative instructors. The interactive delivery ensured participants remained attentive and found the sessions enjoyable. The breadth of knowledge imparted was significant, introducing entirely new concepts. This information is exceptionally valuable due to its current relevance. Furthermore, the training extended beyond theoretical knowledge to include practical techniques for emotional intelligence and management, ensuring lasting benefits.
Chika
Agent Call Center - Jasaraharja Putera
The facilitator delivered the content precisely and clearly. Cross-divisional case studies and role-playing significantly enhanced understanding. Regarding communication, I learned effective client interaction techniques, including non-verbal cues, impactful language, and professional demeanor. The Bridge Academy’s training offered considerable valuable insights.
Brigite
PT Medilink Digital Medika
Having participated in more than five training sessions conducted by The Bridge Academy, I consistently encounter novel and highly beneficial content. The trainers’ extensive experience, coupled with perpetually updated materials, ensures the enduring relevance of these programs. In this particular session, I gained valuable insights into various consumer archetypes and effective communication strategies, with assertive communication leaving a particularly indelible impression.
Melia
Agent Contact Center Hallo BPOM
The LIFO Method training strengthened my self-awareness and workplace conduct. I learned to identify team members’, peers’, and superiors’ styles. This comprehensive method covers self-awareness, management, communication, and effective delivery for efficient task completion. This training boosted my work enthusiasm, and I highly recommend it, especially when customized for specific organizational needs.
Fery Gunawan
Kepala Subdirektorat Bimbingan Pengguna Jasa dan Manajemen Layanan Informasi Bea Cukai
This training broadened perspectives on how the Contact Center addresses complaints at Info Pelni 162. As the facilitator conveyed, complaints are not adversities but rather opportunities for service enhancement. It is hoped that this training will further energize Contact Center agents and align us in a unified commitment to delivering exceptional service.
Tenry Ita Isviyana
Customer Service Manager Pelni
Thank you very much, Mrs. Lisma! The material you presented was exceptional and serves as a model for us. During these two days of training, we in the public relations division truly gained new insights that are very helpful in our work. We hope to meet again at the next opportunity.
Revi Wahyuningsih
PT Sucofindo Cabang Batam
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The Bridge Academy assists businesses in developing more effective, professional, and globally standardized services, ensuring customers receive optimal experiences at every touchpoint.