The Customer Experience Improvement Training: Marketing Communication & Telesales for the Shafwah Group Team has equipped participants with more assertive communication skills and strategies for handling customer complaints professionally.
With material covering assertive communication, handling customer complaints, and cold calling strategies, participants gained a deeper understanding of how to build better relationships with customers.
Through simulations and real-world case studies, participants learned how to face various challenges in marketing communication and telesales, enabling them to provide more responsive and solution-oriented service. After attending this training, participants felt they gained a wealth of knowledge and insights that are certainly beneficial and aligned with their respective job descriptions.