Following the successful delivery of service excellence and hospitality training for healthcare professionals, The Bridge Academy was requested to train the next touchpoint: the security and cleaning staff at the East Jakarta Health Sub-agency.

This training aims to bring about positive changes for security personnel and office boys (OB) regarding the importance of friendly, responsive, and professional service in every task they perform.

Several participants also experienced a significant impact from this training, particularly in terms of developing good service habits. They also mentioned that the training broadened their understanding and improved their approach to serving customers and creating a more professional, harmonious, and productive work environment.