The Bridge Academy has delivered two training programs for Agents and Team Leaders at the Pelni 162 Contact Center. These programs provided both an enjoyable and insightful experience.

In the first program, all Contact Center Agents gained knowledge about service excellence, contact center terminology, communication skills, and social media handling. Meanwhile, the second program was designed for Team Leaders and Quality Assurance personnel, focusing on service leadership and emotional intelligence. This training is not only beneficial for their daily work but also helps them see new perspectives and view customer complaints as opportunities to improve services.

With this training, it is hoped that the entire Pelni Contact Center Team will be increasingly motivated and aligned in their commitment to continuously provide the best service to customers. The Bridge Academy has successfully delivered a training experience that is not only educational but also enjoyable and practical.