How We Deliver Results?
We offer national and international certifications and standardizations, such as CXS, LIFO®, Maxwell Leadership, and BNSP for individuals and organizations.
Discover Our Certification Services!
The Bridge Academy offers certification in the field of Customer Experience Management. Through this program, participants can learn to implement customer experience principles enriched with business, marketing, and sales perspectives at every touchpoint in the customer journey.
This certification is intended for business owners, customer service managers, customer service professionals, CX & call center practitioners, and leaders/CEOs from various industry backgrounds.
Sertifikasi Badan Nasional Sertifikasi Profesi (BNSP) certification in customer service serves as verifiable proof of professional competence for individuals aspiring to excel in customer service.
This certification assures that its holders possess recognized national competency standards, thereby enhancing their credibility, competitiveness, and career prospects. Suitable for both seasoned professionals and those new to the field, this certification paves the way toward high-quality customer service professionalism.
The Bridge Academy, as the official partner of CX University (CXU) in Indonesia, provides CXU certification services for staff and executives who want to improve their skills and credibility in the field of Customer Experience (CX).
As a leading global training institution based in the USA, CXU has helped more than 30,000 professionals in over 115 countries to deliver exceptional customer experiences through online training, Customer Experience Specialist (CXS)™ certification, and globally recognized Certified Customer Experience Professional (CCXP) certification.
Customer Experience Program CX University:
- 90-Day Roadmap to Customer eXperience Specialist (CXS)
- Customer eXperience (CX) Specialist Program
- Customer eXperience (CX)520 Mastery Series
- Certified Customer Experience Professional (CCXP) Exam Preparation
- AI and Customer eXperience (CX) Leadership Course
Medical Program CX University:
- Patient eXperience (PX) Specialist Program
- Patient eXperience (PX) 520 Mastery Program
- Culturally Competent Patient eXperience (PX) Program
Maxwell Leadership Indonesia Certification signifies a high standard of quality in leadership development. This certification program is designed to cultivate influential leaders capable of driving tangible change.
Developed by Maxwell Leadership—a global organization founded by John C. Maxwell—this certification equips individuals with leadership strategies to generate significant and lasting impact within their teams and organizations.
In collaboration with Forrester, The Bridge Academy offers a global, research-based Customer Experience (CX) certification for professionals who want to build measurable, business-impactful, and sustainable CX strategies.
As a global research and advisory firm based in the United States, Forrester is widely recognized as the world’s authority on Customer Experience. The Forrester Framework is designed to help organizations understand, measure, and improve Customer Experience end-to-end with a systematic, research-based approach.
The Bridge Academy x Forrester Customer Experience Certification Program:
- Forrester Customer Experience Certification
- Forrester Customer Experience Leadership Certification
- Forrester Customer Journey Mapping Certification
Create Exceptional Customer Experiences at Every Interaction.
The Bridge Academy empowers businesses to develop more effective, professional, and globally standardized services, ensuring customers receive consistently superior experiences across all interaction points.