How We Deliver Results?
We offer national and international certifications and standardizations, such as COPC®, CXS, LIFO®, Maxwell Leadership, and BNSP for individuals and organizations.
Discover Our Certification Services!
The Bridge Academy offers certification in the field of Customer Experience Management. Through this program, participants can learn to implement customer experience principles enriched with business, marketing, and sales perspectives at every touchpoint in the customer journey.
This certification is intended for business owners, customer service managers, customer service professionals, CX & call center practitioners, and leaders/CEOs from various industry backgrounds.
Sertifikasi Badan Nasional Sertifikasi Profesi (BNSP) certification in customer service serves as verifiable proof of professional competence for individuals aspiring to excel in customer service.
This certification assures that its holders possess recognized national competency standards, thereby enhancing their credibility, competitiveness, and career prospects. Suitable for both seasoned professionals and those new to the field, this certification paves the way toward high-quality customer service professionalism.
As the official COPC® partner in Indonesia, The Bridge Academy offers COPC® certification services for individuals and organizations.
COPC Inc., a global leader in customer experience (CX) management with over 28 years of experience headquartered in Florida, USA, has assisted numerous companies worldwide in establishing and achieving elevated standards in CX, operational performance, and quality management.
COPC® certification will enable participants to attain international benchmarks in customer experience and contact center operations.
COPC® Certification Programs Offered:
- COPC® Best Practices for Customer Experience
- COPC® Lean Six Sigma for Contact Centers Green Belt Training
- COPC® Best Practices for Quality Management
- COPC® Mastering Workforce Management
- COPC® Foundations in AI for CX
- COPC® Best Practices Managing Outsourced Service Operations
- COPC® Data Analysis for Contact Centers
- COPC® High-Performance Management Techniques
- COPC® Service Journey Thinking
- COPC® Mastering Workforce Management
- and many more…
Maxwell Leadership Indonesia Certification signifies a high standard of quality in leadership development. This certification program is designed to cultivate influential leaders capable of driving tangible change.
Developed by Maxwell Leadership—a global organization founded by John C. Maxwell—this certification equips individuals with leadership strategies to generate significant and lasting impact within their teams and organizations.
Create Exceptional Customer Experiences at Every Interaction.
The Bridge Academy empowers businesses to develop more effective, professional, and globally standardized services, ensuring customers receive consistently superior experiences across all interaction points.