About COPC®
COPC Inc. stands as a global authority in CX management, possessing over 28 years of expertise and headquartered in Florida, USA. COPC® has a proven track record of assisting numerous prominent companies and brands worldwide in establishing and attaining elevated benchmarks in CX, operational performance, and quality management.
COPC® serves as a consultancy, aiding organizations and brands in resolving service-related challenges and enhancing the operational management of contact centers and customer experience (CX) through the application of globally recognized and demonstrably successful best practices.
The Bridge Academy x COPC®: Presenting Certified Training to Elevate Service Standards to World-Class Levels
- Internationally Standardized Training
- Official Lifetime Certification from COPC®
- Enhances Service Efficiency & Quality
- Boosts Productivity and Operational Performance
- Ideal for Contact Center and Customer Experience Professionals, Service Operations Managers, Heads of Customer Service, Quality Assurance Leaders, and Business Owners
COPC® Lean Six Sigma Yellow Belt
COPC® Lean Six Sigma Yellow Belt is a basic training aimed at the contact center. It teaches the principles of Lean Six Sigma, focusing on the Define, Measure, and Analyze stages of the DMAIC methodology. Participants will learn how to use qualitative and quantitative analysis tools to identify and solve operational problems, especially in the context of contact centers. Suitable for professionals looking to improve operational efficiency, customer experience, and data-driven culture.
Register Now! Limited Quota
COPC® Lean Six Sigma Yellow Belt
COPC® Lean Six Sigma Yellow Belt is a basic training aimed at the contact center. It teaches the principles of Lean Six Sigma, focusing on the Define, Measure, and Analyze stages of the DMAIC methodology. Participants will learn how to use qualitative and quantitative analysis tools to identify and solve operational problems, especially in the context of contact centers. Suitable for professionals looking to improve operational efficiency, customer experience, and data-driven culture.
Register Now! Limited Quota
COPC® Best Practices for Customer Experience Operations
COPC® Best Practices for Customer Experience Operations is a certified training program that teaches the application of the COPC® CX Standard version 7.0 to establish efficient and high-performing Customer Experience (CX) operations.
Participants will gain management strategies in four key areas of contact center operations: leadership, processes, human resource management, and performance. The aim is to enhance service delivery, improve cost efficiency, and drive business growth.
This training is suitable for organizations across various industries that prioritize customer service.
Register Now! Limited Quota
COPC® Best Practices for Quality Management
COPC® Best Practices for Quality Management is a training program centered on leading strategies and techniques for developing superior service quality processes.
This program imparts the practices employed by Customer Experience (CX) leaders across diverse industries to ensure service consistency and excellence.
Participants will acquire practical skills to elevate service quality in alignment with global standards and contribute to sustainable business success.
Register Now! Limited Quota
High-Performance Management Techniques
This training is designed to empower Contact Center and CX professionals to achieve comprehensive operational performance improvements.
Participants will learn key metrics and best practices for attaining global service standards, understand high-performance benchmarks, and translate problem identification into impactful action plans.
The program equips participants with strategies to enhance operational efficiency, strengthen customer satisfaction, and reduce costs. This training unlocks opportunities for creating measurable and relevant continuous improvement aligned with contemporary business needs.
Register Now! Limited Quota
Service Journey Thinking
This training is meticulously designed to empower Contact Center and CX professionals in achieving holistic enhancements in operational performance.
Participants will gain insights into critical metrics and leading practices for attaining globally recognized service standards, comprehending high-performance benchmarks, and effectively converting problem identification into impactful and actionable strategies.
The program equips participants with the strategic acumen to optimize operational efficiency, bolster customer satisfaction levels, and implement cost-reduction measures. This training unlocks pathways for establishing measurable and relevant continuous improvement initiatives that directly address contemporary business imperatives.
Register Now! Limited Quota
Foundations in AI for CX
This training is designed to empower CX leaders and professionals to cultivate trust and enduring relationships through AI-driven customer experiences.
Participants will gain insights into optimizing technology investments, as well as selecting and managing technology providers that align with both customer and business requirements. Furthermore, participants will learn to map key operational needs to ensure successful and impactful technology integration.