Enhancing Communication Skills for iForte Helpdesk Officers

The Effective Communication Training for Helpdesk Officers, conducted with The Bridge Academy, has equipped the iForte team with more effective and professional communication skills.

During this training, participants learned how to convey information clearly, listen actively, and, most importantly, handle customer complaints with empathy.

Through real-world case simulations and appropriate communication techniques, the Helpdesk Officers at iForte are now more confident in their customer interactions, ensuring that every issue can be handled promptly and the solutions provided are increasingly optimal. With this skill enhancement, the iForte team is ready to deliver more responsive service and continuously improve customer satisfaction.