Trusted Voices Training: Elevating Call Center Excellence for Jasaraharja Putera has had a significant impact on participants in enhancing their communication and customer service skills.
Through this training and coaching program, participants gained a deeper understanding of how to build trust with customers and improve efficiency in handling various call center situations.
Participants not only learned more effective communication techniques but also how to build empathy, solve problems better, implement complaint handling strategies, leverage emotional intelligence and resilience, and ultimately increase overall customer satisfaction.
This training provided new insights and strengthened the commitment of the Jasaraharja Putera Call Center Team to deliver professional, responsive, and high-quality service.v