The Contact Center Excellence training with The Bridge Academy has been a valuable experience for the Jasnita Contact Center Team in enhancing their skills and professionalism.

Through interactive simulations and real-world case studies, the Contact Center Agents outsourced by Jasnita gained a deep understanding of the importance of active listening, rapid response, and appropriate solutions in every interaction, utilizing the LIFO® Method.

The LIFO® Method equipped them with stress management and emotional regulation techniques to maintain professionalism when facing various service challenges.

With these enhanced skills, the Jasnita Contact Center Team is now more confident in providing responsive, solution-oriented service focused on customer satisfaction. This training is expected to be the initial step in creating higher service standards and building strong, sustainable customer loyalty.