In this era of digital disruption, BPOM (the Indonesian Food and Drug Authority) faces challenges in communicating with different generational segments, namely Generations X, Y, and Z. Different generations naturally […]
In this collaboration between the Bureau of Law and Organization of BPOM and The Bridge Academy, BPOM aimed to learn how to create a service journey, master strategies for addressing
BPOM (the Indonesian Food and Drug Authority) holds a crucial role in overseeing the circulation of drugs and food in Indonesia. In carrying out these duties, BPOM is required to
This service excellence enhancement training, led by Mrs. Dinda and Mrs. Lismaryanti in Bandung, West Java, focused on service excellence, professional grooming, and handling customer complaints within the work environment
The Bridge Academy collaborated with Anya Dwinov, an Indonesian actress and public speaker, to conduct the Advocacy Communication Techniques Training titled “Mobilizing Stakeholders Towards Optimal Performance Achievement of BBPOM in
The LIFO® (Life Orientations) Method training provided by The Bridge Academy Team has assisted Customs officers in managing work pressure, establishing a stronger foundation for self-understanding, and navigating workplace dynamics.
The Customer Experience Improvement Training: Marketing Communication & Telesales for the Shafwah Group Team has equipped participants with more assertive communication skills and strategies for handling customer complaints professionally. With
The LIFO® (Life Orientations) Method training provided by The Bridge Academy Team has brought about significant changes in the way participants from RedDoorz think and interact in creating superior customer
Training Agent & Co-Training COPC for Team Management Development As a contact center outsourcing company, the Agent&Co. Team participated in Best Practices for Quality Management COPC training aimed at enhancing
The Bridge Academy & Resvara Collaboration: Preparing Superior Human Resources from the Start In today’s competitive business landscape, having a team ready to face challenges is key to success. Recognizing
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