The Indonesian Maritime Security Agency (Bakamla RI) partnered with The Bridge Academy to conduct training on the “Maritime Security and Safety Service and Information Center” for approximately 20 team leaders […]
Following the successful delivery of service excellence and hospitality training for healthcare professionals, The Bridge Academy was requested to train the next touchpoint: the security and cleaning staff at the
Following the “Implementation of Hospitality and Work Culture” training, healthcare professionals including doctors, midwives, and nurses within the East Jakarta Health Sub-agency environment demonstrated significant changes in their service delivery.
In this era of digital disruption, BPOM (the Indonesian Food and Drug Authority) faces challenges in communicating with different generational segments, namely Generations X, Y, and Z. Different generations naturally
In this collaboration between the Bureau of Law and Organization of BPOM and The Bridge Academy, BPOM aimed to learn how to create a service journey, master strategies for addressing
BPOM (the Indonesian Food and Drug Authority) holds a crucial role in overseeing the circulation of drugs and food in Indonesia. In carrying out these duties, BPOM is required to
This service excellence enhancement training, led by Mrs. Dinda and Mrs. Lismaryanti in Bandung, West Java, focused on service excellence, professional grooming, and handling customer complaints within the work environment
The Bridge Academy collaborated with Anya Dwinov, an Indonesian actress and public speaker, to conduct the Advocacy Communication Techniques Training titled “Mobilizing Stakeholders Towards Optimal Performance Achievement of BBPOM in
The LIFO® (Life Orientations) Method training provided by The Bridge Academy Team has assisted Customs officers in managing work pressure, establishing a stronger foundation for self-understanding, and navigating workplace dynamics.
The Customer Experience Improvement Training: Marketing Communication & Telesales for the Shafwah Group Team has equipped participants with more assertive communication skills and strategies for handling customer complaints professionally. With
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