PT KAI Pariwisata (KAI Wisata)
PT KAI Pariwisata (KAI Wisata) is a subsidiary of PT Kereta Api Indonesia (Persero) recognized as a pioneer in railway-based tourism in Indonesia and a well-established organization within the Indonesian […]
Success Stories
Success Stories, Success Stories
PT Kereta Api Indonesia
As the primary railway service provider in Indonesia, PT Kereta Api Indonesia (KAI) is committed to delivering the best customer service. With a focus on enhancing the quality of their
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Angkutan, Sungai, Danau dan Pelabuhan (ASDP) Indonesia Ferry
Leading up to the anticipated surge in transportation traffic ahead of Eid al-Fitr 2025, Angkutan, Sungai, Danau dan Pelabuhan (ASDP) Indonesia Ferry collaborated with The Bridge Academy to hold a
PT PELNI
The Bridge Academy has delivered two training programs for Agents and Team Leaders at the Pelni 162 Contact Center. These programs provided both an enjoyable and insightful experience. In the
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Transjakarta
Transforming Transjakarta Services with Service Design Public Training Through a Service Design Training program with The Bridge Academy, the Transjakarta Team gained new insights into designing more user-centric services. Utilizing
Ministry of Marine Affairs and Fisheries
As public information transparency becomes a priority, the Ministry of Marine Affairs and Fisheries has repeatedly chosen The Bridge Academy as a training partner for all service officers in Technical
Training for Security and Cleaning Personnel of the East Jakarta Health Sub-agency
Following the successful delivery of service excellence and hospitality training for healthcare professionals, The Bridge Academy was requested to train the next touchpoint: the security and cleaning staff at the
Success Stories, Sudinkes Jaktim
Implementation of Hospitality and Work Culture within the East Jakarta Health Sub-agency Environment
Following the “Implementation of Hospitality and Work Culture” training, healthcare professionals including doctors, midwives, and nurses within the East Jakarta Health Sub-agency environment demonstrated significant changes in their service delivery.
Service Training in the Digital Disruption Era & Successfully Establishing Communication with Generations X, Y, Z – PMPUPO BPOM Jakarta
In this era of digital disruption, BPOM (the Indonesian Food and Drug Authority) faces challenges in communicating with different generational segments, namely Generations X, Y, and Z. Different generations naturally
Service Journey and Customer Experience Training for the Bureau of Law and Organization of BPOM Jakarta – BPOM Jakarta
In this collaboration between the Bureau of Law and Organization of BPOM and The Bridge Academy, BPOM aimed to learn how to create a service journey, master strategies for addressing