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Customer Service Excellence
April 17 - April 18
Today’s customers not only desire fast and accurate solutions, but also a memorable experience in every business interaction. A Service Excellence Mindset is key for businesses to deliver optimal service to their customers.
Through this training, participants will delve into and master the application of strategies, communication skills, and a profound service mindset. Participants will learn how to provide service that goes beyond merely meeting customer needs, by creating extraordinary experiences and building long-term relationships.
Training Outline:
- Deep Dive into the Customer Service Excellence Mindset
- Mastering Effective Communication Skills in Customer Service
- Precise Strategies for Professional Customer Complaint Handling
- Tips for Creating Captivating Customer Experiences
This Training Is Ideal For:
- Customer Service & Customer Experience Teams
- Sales & Frontline Personnel
- Supervisors & Managers
- Business Owners & Entrepreneurs