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PRODID:-//Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The Bridge Academy - ECPv6.14.2//NONSGML v1.0//EN
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X-WR-CALNAME:Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The Bridge Academy
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X-WR-CALDESC:Events for Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The Bridge Academy
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TZID:Asia/Krasnoyarsk
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20251220
DTEND;VALUE=DATE:20251222
DTSTAMP:20260419T182750
CREATED:20250406T230917Z
LAST-MODIFIED:20250603T005414Z
UID:6634-1766214000-1766300399@www.thebridge.id
SUMMARY:Evaluation of Customer Experience System Implementation
DESCRIPTION:Building a robust Customer Experience (CX) system alone is insufficient. Regular evaluation is\, of course\, necessary to ensure the services provided are truly effective and deliver a positive impact for both customers and the business. \nThis training program is designed to help participants understand how to measure CX performance\, identify and overcome service weaknesses\, and implement effective data-driven improvements based on customer insights. \nTraining Outline: \n\nAssessing CX Performance with Appropriate Metrics\nAnalyzing the Customer Journey\nEffectively Processing Customer Feedback\nOvercoming Obstacles in CX Implementation\nDeveloping a Plan for Continuous Improvement\n\nThis Training is Ideal For: \n\nCustomer Experience & Customer Service Teams\nManagers & Business Leaders\nSales & Marketing Professionals
URL:https://www.thebridge.id/en/event/evaluasi-penerapan-sistem-customer-experience/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/19.-20-Des.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251217
DTEND;VALUE=DATE:20251219
DTSTAMP:20260419T182750
CREATED:20250406T230817Z
LAST-MODIFIED:20250602T041135Z
UID:6636-1765954800-1766041199@www.thebridge.id
SUMMARY:Essential Sales Skills
DESCRIPTION:In an increasingly competitive business era\, effective selling ability is a mandatory skill for every professional. The Essential Sales Skills Training is designed to equip participants with sales techniques that not only boost conversion rates but also build long-term\, harmonious relationships with customers. With a strategic and customer-needs-based approach\, participants will learn how to sell more effectively\, persuasively\, and with a solution-oriented mindset. \nTraining Outline: \n\nPsychological Strategies in Boosting Sales\nCommunication & Negotiation Techniques\nAddressing Customer Questions and Complaints\nEffective Sales Closing Techniques\nLeveraging Data & Technology in Sales\n\nThis Training is Ideal For: \n\nSales & Business Development Teams\nEntrepreneurs & Business Owners\nMarketing & Customer Relations Teams
URL:https://www.thebridge.id/en/event/essential-sales-skills/
LOCATION:Jakarta (To Be Informed)
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/17-Des.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251120
DTEND;VALUE=DATE:20251122
DTSTAMP:20260419T182750
CREATED:20250406T230743Z
LAST-MODIFIED:20250602T041918Z
UID:6638-1763622000-1763708399@www.thebridge.id
SUMMARY:Evolution of Service
DESCRIPTION:The service landscape continuously evolves with changes in technology\, customer expectations\, and business trends. Can technology\, alongside the growing awareness of customer service importance\, be leveraged for greater benefit or\, conversely\, become a disadvantage? \nThis “Evolution of Service” training is designed to help participants understand the transformation of service over time\, strategies for enhancing customer experience (CX)\, and the role of technology in shaping future service delivery. \nTraining Outline: \n\nThe Evolutionary Journey of Service from Traditional to Digital\nLatest Trends and Innovations in the Service Industry\nOptimizing Technology (AI\, Chatbots\, Automation) to Enhance Service Quality\nStrategies for Building More Personalized\, Faster\, and More Effective Services\n\nThis Training is Ideal For: \n\nCustomer Service & Support Teams\nSales & Marketing Teams\nLeaders & Business Owners
URL:https://www.thebridge.id/en/event/evolution-of-service/
LOCATION:Jakarta (To Be Informed)
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/20-Nov.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251112
DTEND;VALUE=DATE:20251114
DTSTAMP:20260419T182750
CREATED:20250406T230710Z
LAST-MODIFIED:20250406T230710Z
UID:6677-1762930800-1763017199@www.thebridge.id
SUMMARY:Continuous Learning & Change Adaptation
DESCRIPTION:In an era of rapid change\, the ability to continuously learn and adapt is key to success. This training is designed to equip participants with a growth mindset\, continuous learning skills\, and strategies for navigating change with flexibility and resilience. \nTraining Outline: \n\nMindset for Continuous Learning\nEffective Strategies for Continuous Learning\nAdapting to Change in the Workplace\nEnhancing Resilience & Flexibility\n\nThis Training Is Ideal For: \n\nEmployees & Professionals\nLeaders & Managers\nFresh Graduates & Job Seekers\nEntrepreneurs & Freelancers
URL:https://www.thebridge.id/en/event/continuous-learning-change-adaptation/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/12-Nov.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251022
DTEND;VALUE=DATE:20251024
DTSTAMP:20260419T182750
CREATED:20250406T230626Z
LAST-MODIFIED:20250602T045010Z
UID:6641-1761116400-1761202799@www.thebridge.id
SUMMARY:Presentation Skills & Public Speaking
DESCRIPTION:Have you ever wondered about the strategies that make someone’s public speaking so engaging and capable of encouraging or influencing an audience to act? The answer lies in effective communication. Whether in meetings\, business presentations\, seminars\, coaching\, or pitching\, effective communication is key to building trust\, influencing decisions\, and leaving a strong impression. \nThis Presentation Skills & Public Speaking Training is designed to equip participants with confident speaking techniques\, persuasive delivery\, and strategies to overcome nervousness and manage audiences effectively. \nThrough an interactive and practice-based approach\, participants will learn how to structure engaging presentations\, master body language\, and deliver messages clearly and convincingly to the audience. \nTraining Outline: \n\nFundamentals of Effective Public Speaking & Presentations\nOvercoming Nervousness & Boosting Confidence\nCommunication Techniques for Influencing & Persuading\nBody Language & Non-Verbal Communication\n\nThis Training is Ideal For: \n\nProfessionals\nLeaders\nSalespeople\nTrainers\nPublic Speakers\nUniversity Students
URL:https://www.thebridge.id/en/event/presentation-skills-public-speaking/
LOCATION:Jakarta (To Be Informed)
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/22-Oktober.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251015
DTEND;VALUE=DATE:20251017
DTSTAMP:20260419T182750
CREATED:20250406T230517Z
LAST-MODIFIED:20250807T045854Z
UID:6643-1760511600-1760597999@www.thebridge.id
SUMMARY:Change Leadership in the Era of Disruption
DESCRIPTION:In an era of disruption filled with uncertainty\, change is no longer an option but a necessity. Rapidly developing technology\, shifting customer behavior\, and increasingly complex market dynamics demand that leaders possess Change Leadership skills to effectively guide teams\, organizations\, companies\, and businesses toward success. \nThis “Change Leadership in the Era of Disruption” training is designed to equip leaders with adaptive leadership strategies\, change communication skills\, and methods for effectively managing resistance. Participants will learn how to lead change with clarity\, resilience\, and a growth-oriented strategy. \nTraining Outline: \n\nFrom Customer Service to Customer Satisfaction\nBuilding a Customer-Centric Mindset & Culture\nStrategies for Enhancing Customer Satisfaction\nUtilizing Data & Feedback to Improve Services\n\nThis Training is Ideal For: \n\nCustomer Service Professionals\nCustomer Experience Specialists\nSupervisors\nManagers\nAnyone seeking to elevate customer service to a higher level
URL:https://www.thebridge.id/en/event/change-leadership-in-the-era-of-disruption/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250917
DTEND;VALUE=DATE:20250919
DTSTAMP:20260419T182750
CREATED:20250406T230419Z
LAST-MODIFIED:20250602T045223Z
UID:6645-1758092400-1758178799@www.thebridge.id
SUMMARY:Integrating Customer Service with Customer Satisfaction
DESCRIPTION:In the competitive business world\, exceptional customer service is not merely about answering questions or resolving issues; it’s about crafting memorable experiences and building long-term relationships with customers. \nSatisfied customers are likely to return\, recommend the business\, and indirectly promote products to the broader public\, for instance\, through social media reviews or word-of-mouth. \nThis training program is designed to help customer service teams understand their crucial role in shaping customer satisfaction and how to implement service strategies that are more proactive\, personalized\, and positively impactful. \nUtilizing a proven\, experience-based approach\, participants will learn how effective customer service can enhance customer loyalty and drive business growth. \nTraining Outline: \n\nFrom Customer Service to Customer Satisfaction\nBuilding a Comprehensive Customer-Centric Mindset & Culture\nEffective Strategies for Enhancing Customer Satisfaction\nLeveraging Data & Feedback to Improve Services\n\nThis Training Is Ideal For: \n\nCustomer Service Professionals\nCustomer Experience Specialists\nSupervisors\nManagers\nAnyone aiming to elevate customer service to a higher level
URL:https://www.thebridge.id/en/event/integrating-customer-service-with-customer-satisfaction/
LOCATION:Jakarta (To Be Informed)
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/17-Sept.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250908
DTEND;VALUE=DATE:20250913
DTSTAMP:20260419T182750
CREATED:20250808T093858Z
LAST-MODIFIED:20250808T094145Z
UID:8527-1757289600-1757721599@www.thebridge.id
SUMMARY:COPC® Best Practices for Customer Experience
DESCRIPTION:COPC® Best Practices for Customer Experience Operations is a high-standard\, in-depth training program based on the world’s best practices and guidelines summarized in the COPC CX Standard. \nParticipants will specifically learn how to implement COPC CX Standard version 7.0 and how to manage world-class\, high-performance customer experience operations in an effort to increase customer satisfaction\, more efficient operating costs\, and business growth. \nThis training will equip participants with the most effective management strategies in four key areas of contact center operations and customer experience\, namely leadership & planning\, processes\, human resource management\, and performance. \nThis training is ideal for customer service-focused organizations regardless of industry. . \nTraining Outline: \n\nAchieve continuous improvement & high performance with best practices from the COPC CX Standard\nTarget improvements on crucial service journeys\nOptimize the effectiveness of the customer service experience\nCollect & analyze customer feedback through a structured approach\nImplement quality measures to drive Customer Experience (CX) improvements\nEnsure data integrity in reporting and information gathering\nInitiate corrective actions & improvement plans\nUnderstand roles\, measurements\, & processes for better management of digital service channels\n\nThis Training Is Ideal For: \n\nCX Executives\nCare and Service Executives\nHeads of Contact Centers\nContact Center Leads &\nSenior Managers\nCX Operations Managers &\nSenior Directors\nCX Program Designers\nQuality Assurance Leaders
URL:https://www.thebridge.id/en/event/copc-best-practices-for-customer-experience/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250905
DTEND;VALUE=DATE:20250907
DTSTAMP:20260419T182750
CREATED:20250613T211940Z
LAST-MODIFIED:20250702T230048Z
UID:7231-1757055600-1757141999@www.thebridge.id
SUMMARY:COPC® Lean Six Sigma Yellow Belt
DESCRIPTION:COPC® Lean Six Sigma Yellow Belt \nBuild a strong foundation for transforming your contact center operations! This intensive course provides participants with a deep understanding of Lean Six Sigma fundamentals\, with a strategic focus on the Define\, Measure\, and Analyze phases of the DMAIC methodology. \nLearn how to uncover root causes using a combination of qualitative and quantitative analytical tools\, and master techniques for identifying waste and data-driven improvement opportunities. This training is ideal for contact center practitioners looking to drive efficiency\, enhance customer experience\, and deliver tangible results. \nBenefits of Lean Six Sigma: \n\nAchieve measurable improvements in contact center performance\nHelp identify and address underlying operational issues\nReduce waste and redundancy\, leading to cost reduction\nFacilitate better communication between various locations and regions\nBuild a culture that values data analysis in developing solutions\n\nTraining Outline: \n\nIntroduction to Lean Six Sigma\nDMAIC Overview\nBasic Statistics\nRun Charts\nVoices (Customer\, Business\, Process\, and Employee)\nHistograms\, Variation & Outlier Analysis\nProcess Sigma Capability Analysis\nPareto Charts\nAffinity & Interrelationship Diagrams\nScatter Plots and Understanding Correlation\nGood Graphing Techniques\n\nThis Training Is Ideal For: \n\nContact Center Team Leaders & Supervisors\nQuality Assurance (QA) Specialists\nOperational Analysts/Business Analysts\nContact Center/Operations Managers\nProfessionals
URL:https://www.thebridge.id/en/event/copc-lean-six-sigma-yellow-belt/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250820
DTEND;VALUE=DATE:20250822
DTSTAMP:20260419T182750
CREATED:20250406T230321Z
LAST-MODIFIED:20250602T045345Z
UID:6647-1755673200-1755759599@www.thebridge.id
SUMMARY:Persuasive Communication
DESCRIPTION:In both professional and daily life\, persuasive communication skills are paramount for influencing others\, building trust\, and achieving desired objectives. Persuasive communication extends beyond mere verbal delivery; it encompasses the ability to convey messages with clarity\, conviction\, and to motivate audiences or prospective clients to take action. \nThis training program will enable participants to learn and apply effective communication strategies\, persuasion techniques\, and methods for building strong relationships with audiences\, prospective clients\, and existing customers. This will enhance the impact of their communication in presentations\, negotiations\, customer service interactions\, and leadership roles. \nTraining Outline: \n\nUnderstanding the Fundamentals of Persuasive Communication\nTechniques for Building Credibility & Trust\nDelivering Messages Clearly and Convincingly\nPersuasion Techniques in Negotiation & Sales\nConvincing Body Language & Voice Techniques\n\nThis Training Is Ideal For: \n\nSalespeople\nCustomer Service Leaders\nPublic Speakers\nNegotiators\nAnyone seeking to enhance their persuasive communication skills
URL:https://www.thebridge.id/en/event/persuasive-communication/
LOCATION:Jakarta (To Be Informed)
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/20-Agustus.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Krasnoyarsk:20250819T190000
DTEND;TZID=Asia/Krasnoyarsk:20250819T210000
DTSTAMP:20260419T182750
CREATED:20250807T045223Z
LAST-MODIFIED:20250807T045346Z
UID:8429-1755630000-1755637200@www.thebridge.id
SUMMARY:Elevate Your Service Impact Batch 5
DESCRIPTION:Excellence in customer service can significantly boost customer satisfaction and drive sustainable revenue and profit. That’s why optimizing customer service is a critical step that should be taken immediately. \nIn this training\, participants will master proven customer service tricks and strategies to strengthen loyalty\, build an unshakeable business reputation\, and drive unstoppable growth. This is the key to creating a satisfying customer experience. \n\n  \nTraining Outline\n\nBuilding a Service Mindset to Create a Culture of Superior Service\nImplementing Service Excellence as a New Standard in Customer Service\nManaging the Customer Experience Comprehensively\nHandling Crises with the Service Recovery Paradox\n\n\n  \nThis Training Is a Great Fit For:\n  \n\nBusiness Owners\nStore Managers\nHead of Customer Service\nSales & Customer Service Staff
URL:https://www.thebridge.id/en/event/elevate-your-service-impact-batch-5/
CATEGORIES:Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250813
DTEND;VALUE=DATE:20250815
DTSTAMP:20260419T182750
CREATED:20250406T230247Z
LAST-MODIFIED:20250406T230247Z
UID:6650-1755068400-1755154799@www.thebridge.id
SUMMARY:Sales Skills & Negotiation
DESCRIPTION:Strong sales and negotiation skills are paramount for boosting business/company revenue and expanding customer networks. Selling is not merely about offering products or services; it’s also about building relationships\, understanding customer needs\, and creating valuable solutions. \nThis “Sales Skills & Negotiation” Training is designed to equip you with effective strategies\, techniques\, and approaches to enhance your sales success rate and achieve favorable negotiation outcomes. \nTraining Outline: \n\nUnderstanding the Fundamentals of Effective Selling Techniques\nSolution-Oriented Selling Strategies\nEffective Negotiation Techniques\nOvercoming Objections in Proposals & Closing Sales\nBuilding Sustainable Relationships with Customers\n\nThis Training is Ideal For: \n\nSales & Marketing Professionals\nEntrepreneurs & Business Owners\nCustomer Relationship Managers
URL:https://www.thebridge.id/en/event/sales-skills-negotiation/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/13-Agustus.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250723
DTEND;VALUE=DATE:20250725
DTSTAMP:20260419T182750
CREATED:20250406T230154Z
LAST-MODIFIED:20250406T230154Z
UID:6651-1753254000-1753340399@www.thebridge.id
SUMMARY:Leadership Skills & Team Development
DESCRIPTION:In a dynamic business environment\, effective leadership is a key factor determining an organization’s success. A good leader is not only capable of directing and managing a team but can also inspire\, motivate\, and develop the potential of individuals within their team. \nThis “Leadership Skills & Team Development” Training is designed to equip participants with an in-depth understanding\, techniques\, and practical strategies for building effective leadership and creating strong\, productive\, and collaborative teams. \nTraining Outline: \n\nUnderstanding the Essence of Effective Leadership\nBuilding & Developing Solid Teams\nEffective Communication in Leadership\nMotivation & Coaching Techniques to Enhance Team Performance\nHandling Conflict & Building Collaboration within Teams\nDeveloping Results-Oriented Leadership\n\nThis Training Is Ideal For: \n\nManagers & Supervisors\nLeaders\nBusiness Owners & Entrepreneurs
URL:https://www.thebridge.id/en/event/leadership-skills-team-development/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/23-Juli.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Krasnoyarsk:20250717T160000
DTEND;TZID=Asia/Krasnoyarsk:20250717T220000
DTSTAMP:20260419T182750
CREATED:20250702T205309Z
LAST-MODIFIED:20250702T205820Z
UID:7630-1752768000-1752789600@www.thebridge.id
SUMMARY:Master Your Service Excellence Batch 2
DESCRIPTION:In the competitive business world\, customer service quality is more than just a necessity; it’s a primary factor in building loyalty and driving business growth. Service Excellence isn’t merely about providing good service\, but about crafting captivating and extraordinary customer experiences. \nIn this training\, participants will delve into and master world-class service mindset strategies\, techniques\, and patterns. Through a practice-based and case study approach\, participants will learn how to elevate service standards\, build stronger customer relationships\, and create a positive impact on business growth. \nTraining Outline: \n\nBuilding a Comprehensive and Strong Service Mindset\nTechniques for Precisely Understanding and Meeting Customer Needs\nMastering Effective Strategies to Foster Customer Loyalty\nHow to Develop Professional and Consistent Service Standards\nManaging Customer Complaints with Fast and Effective Solutions\nBuilding a Strong and High-Performing Service Team\n\nThis Training Is Ideal For: \n\nCustomer Service & Customer Experience Teams\nSales & Marketing Professionals\nSupervisors & Managers\nBusiness Owners & Entrepreneurs
URL:https://www.thebridge.id/en/event/master-your-service-excellence-batch-2/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250716
DTEND;VALUE=DATE:20250718
DTSTAMP:20260419T182750
CREATED:20250406T230115Z
LAST-MODIFIED:20250406T230115Z
UID:6652-1752649200-1752735599@www.thebridge.id
SUMMARY:Crisis Management & Customer Complaint Handling
DESCRIPTION:In the competitive business world\, customer complaints and crisis situations are unavoidable. Whether it’s customer dissatisfaction\, service issues\, or reputational crises\, all can significantly impact customer trust and company image. \nHowever\, if managed correctly\, complaints and crises can actually become opportunities to enhance customer loyalty and strengthen business reputation. The ability to handle complaints well demonstrates a company’s professionalism and care for its customers. \nThis “Crisis Management & Customer Complaint Handling” Training is designed to equip participants with effective strategies\, appropriate communication techniques\, and steps to address and manage crises so that the business continues to operate smoothly and customers continue to feel valued. \nTraining Outline: \n\nUnderstanding Crises and Their Impact on Business\nProfessional Techniques for Handling Customer Complaints\nEffective Crisis Management Strategies\nAnalyzing and Resolving Problems with a Data-Driven Approach\nCrisis Communication Techniques: Dealing with Dissatisfied Customers\nBuilding a Responsive and Adaptive Service Culture\n\nThis Training Is Ideal For: \n\nCustomer Service & Customer Experience Teams\nCustomer Service Managers & Supervisors\nPublic Relations & Crisis Management Teams\nBusiness Owners & Professionals
URL:https://www.thebridge.id/en/event/crisis-management-customer-complaint-handling/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250709
DTEND;VALUE=DATE:20250713
DTSTAMP:20260419T182750
CREATED:20250702T214758Z
LAST-MODIFIED:20250702T214758Z
UID:7642-1752044400-1752303599@www.thebridge.id
SUMMARY:COPC® Lean Six Sigma Yellow Belt for Contact Center
DESCRIPTION:Build a strong foundation for your contact center operational transformation! This intensive course equips participants with an in-depth understanding of the fundamentals of Lean Six Sigma\, with a strategic focus on the Define\, Measure\, dan Analyze phases of the DMAIC method. \nLearn how to uncover root causes using a combination of qualitative and quantitative analysis tools\, and master data-driven waste identification techniques and potential improvements. Ideal for contact center practitioners who want to drive efficiency\, improve customer experience\, and deliver tangible results. \nBenefits of Lean Six Sigma: \n\nDeliver measurable improvements in contact center performance\nHelp identify and address underlying operational issues\nReduce waste and redundancy\, thereby reducing costs\nFacilitate better communication between different locations and regions\nBuild a culture that values data analysis in developing solutions\n\nTraining Outline:  \n\nIntroduction to Lean Six Sigma\nDMAIC Overview\nBasic Statistics\nRun Charts\nVoices (Customer\, Business\, Process and Employee)\nHistograms\, Variation & Outlier Analysis\nProcess Sigma Capability Analysis\nPareto Charts\nAffinity & Interrelationship Diagrams\nScatter Plots and Understanding Correlation\nGood Graphing Techniques\n\nThis Training Is Ideal For: \n\nTeam Leader & Supervisor Contact Center\nQuality Assurance (QA) Specialist\nAnalis Operasional/Business Analyst\nContact Center/Operational Manager\nProfesional
URL:https://www.thebridge.id/en/event/copc-lean-six-sigma-yellow-belt-contact-center/
CATEGORIES:Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Krasnoyarsk:20250708T020000
DTEND;TZID=Asia/Krasnoyarsk:20250708T040000
DTSTAMP:20260419T182750
CREATED:20250702T195149Z
LAST-MODIFIED:20250702T202101Z
UID:7614-1751940000-1751947200@www.thebridge.id
SUMMARY:Elevate Your Service Impact Batch 3
DESCRIPTION:Exceptional customer service is more than just an added value. It is a primary driver of revenue and business success. Optimizing customer service is an absolute step to take in order to excel in an increasingly competitive market. \nIn this training\, participants will learn proven tricks and strategies that not only enhance customer loyalty but also strengthen business reputation and ensure sustainable growth. More than 10\,000 participants have experienced the extraordinary transformation from this program. Now it’s your turn to achieve the same or even greater results! \nTraining Outline: \n\nBuilding a Comprehensive Service Mindset\nDelivering Service Excellence with High-Quality Service Standards\nManaging Customer Experience Holistically\nService Recovery Paradox: Turn Crises into Opportunities to Enhance Customer Loyalty\n\nThis Training Is Ideal For: \n\nBusiness Owners\nStore Managers\nHeads of Customer Service
URL:https://www.thebridge.id/en/event/elevate-your-service-impact-batch-3/
CATEGORIES:ID,Public Training
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/07/Elevate-Your-Service.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250618
DTEND;VALUE=DATE:20250620
DTSTAMP:20260419T182750
CREATED:20250406T225901Z
LAST-MODIFIED:20250406T225901Z
UID:6655-1750230000-1750316399@www.thebridge.id
SUMMARY:Building Effective Customer Engagement
DESCRIPTION:Customer engagement is more than just ordinary interaction; it’s a strategy for building valuable\, long-term relationships. Actively engaged customers tend to be more loyal\, inclined to provide positive and valuable feedback\, and indirectly become brand advocates who can help business growth\, for instance\, through word of mouth. \nHowever\, building effective customer engagement requires the right skills and strategies to create impactful and significantly positive engagement for the business. This training program has been specifically designed to share practical skills and strategies that have proven successful. \nTraining Outline: \n\nUnderstanding the Concept of Customer Engagement\nEffective Strategies for Enhancing Customer Engagement\nEffective Communication Techniques with Customers\nLeveraging Technology and Digital Media to Optimize Customer Engagement\nMeasuring and Analyzing Customer Engagement\n\nThis Training Is Ideal For: \n\nCustomer Service Professionals\nSales & Marketing Teams\nCustomer Experience Specialists\nBusiness Owners
URL:https://www.thebridge.id/en/event/building-effective-customer-engagement/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/18-Juni.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Krasnoyarsk:20250617T170000
DTEND;TZID=Asia/Krasnoyarsk:20250617T190000
DTSTAMP:20260419T182750
CREATED:20250406T224729Z
LAST-MODIFIED:20250618T215614Z
UID:6656-1750179600-1750186800@www.thebridge.id
SUMMARY:Elevate Your Service Impact Batch 2
DESCRIPTION:Exceptional customer service is more than just an added value. It is a primary driver of revenue and business success. Optimizing customer service is an absolute step to take in order to excel in an increasingly competitive market. \nIn this training\, participants will learn proven tricks and strategies that not only enhance customer loyalty but also strengthen business reputation and ensure sustainable growth. More than 10\,000 participants have experienced the extraordinary transformation from this program. Now it’s your turn to achieve the same or even greater results! \nTraining Outline: \n\nBuilding a Comprehensive Service Mindset\nDelivering Service Excellence with High-Quality Service Standards\nManaging Customer Experience Holistically\nService Recovery Paradox: Turn Crises into Opportunities to Enhance Customer Loyalty\n\nThis Training Is Ideal For: \n\nBusiness Owners\nStore Managers\nHeads of Customer Service
URL:https://www.thebridge.id/en/event/elevate-your-service-impact-batch-2/
CATEGORIES:ID,Public Training
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/17-Juni-Elevate-Your-Service.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Krasnoyarsk:20250614T160000
DTEND;TZID=Asia/Krasnoyarsk:20250614T220000
DTSTAMP:20260419T182750
CREATED:20250516T225208Z
LAST-MODIFIED:20250618T215715Z
UID:6657-1749916800-1749938400@www.thebridge.id
SUMMARY:Master Your Service Excellence
DESCRIPTION:In the competitive business world\, customer service quality is more than just a necessity; it’s a primary factor in building loyalty and driving business growth. Service Excellence isn’t merely about providing good service\, but about crafting captivating and extraordinary customer experiences. \nIn this training\, participants will delve into and master world-class service mindset strategies\, techniques\, and patterns. Through a practice-based and case study approach\, participants will learn how to elevate service standards\, build stronger customer relationships\, and create a positive impact on business growth. \nTraining Outline: \n\nBuilding a Comprehensive and Strong Service Mindset\nTechniques for Precisely Understanding and Meeting Customer Needs\nMastering Effective Strategies to Foster Customer Loyalty\nHow to Develop Professional and Consistent Service Standards\nManaging Customer Complaints with Fast and Effective Solutions\nBuilding a Strong and High-Performing Service Team\n\nThis Training Is Ideal For: \n\nCustomer Service & Customer Experience Teams\nSales & Marketing Professionals\nSupervisors & Managers\nBusiness Owners & Entrepreneurs
URL:https://www.thebridge.id/en/event/master-your-service-excellence/
LOCATION:Swiss-Belresidences Kalibata\, Jl. Raya Kalibata No.22\, Rawajati\, Kec. Pancoran\, Kota Jakarta Selatan\, Daerah Khusus Ibukota Jakarta 12740\, Jakarta\, Jakarta\, Indonesia
CATEGORIES:ID,Public Training
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/05/14-Juni-Master-Your-Service.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250611
DTEND;VALUE=DATE:20250613
DTSTAMP:20260419T182750
CREATED:20250406T225834Z
LAST-MODIFIED:20250406T225834Z
UID:6658-1749625200-1749711599@www.thebridge.id
SUMMARY:Service Mindset & Emotional Intelligence
DESCRIPTION:The right Service Mindset and emotional intelligence directly contribute to creating exceptional customer service. Service delivered with genuine sincerity and empathy can lead to improved customer experiences\, increased loyalty\, and a strong business reputation. \nParticipants will gain a deeper understanding of positive service mindsets\, the ability to manage emotions\, and strategies for building better relationships with customers. By understanding their own emotions and those of customers\, participants will be able to provide more personalized\, responsive\, and empathetic service. \nTraining Outline: \n\nUnderstanding the Service Mindset as the Core Foundation of Quality Service\nIntroduction to Emotional Intelligence (EQ) in Service\nUnderstanding and Managing Emotions Professionally in Service\nTechniques for Building Better Relationships with Customers\nEnhancing Motivation and Resilience in Service Delivery\n\nThis Training Is Ideal For: \n\nCustomer Service & Customer Experience Teams\nFrontline & Sales Representatives\nSupervisors & Managers seeking to build a strong service culture
URL:https://www.thebridge.id/en/event/service-mindset-emotional-intelligence/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
ATTACH;FMTTYPE=image/png:https://www.thebridge.id/wp-content/uploads/2025/04/11-Juni.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250521
DTEND;VALUE=DATE:20250523
DTSTAMP:20260419T182750
CREATED:20250406T225805Z
LAST-MODIFIED:20250406T225805Z
UID:6659-1747810800-1747897199@www.thebridge.id
SUMMARY:Emotional Intelligence for Handling Work Pressure
DESCRIPTION:In a demanding and fast-paced work environment\, work pressure is inevitable. High workloads\, challenging targets\, and interactions with colleagues and customers often trigger stress\, which can impact performance\, mental health\, and the balance between personal and professional life. \nTo address these challenges\, Emotional Intelligence (EI) is a crucial skill to master. By effectively understanding and managing emotions\, individuals can remain productive\, maintain harmonious working relationships\, and respond to pressure in a more thoughtful and controlled manner. \nThe “Emotional Intelligence for Handling Work Pressure” Training is specifically designed to equip participants with an in-depth understanding\, practical strategies\, and emotion management techniques that can be applied in various work situations. \nTraining Outline: \n\nDeeper Understanding of the Concept of Emotional Intelligence\nProfessionally Managing Pressure and Stress in the Workplace\nDeveloping Emotional Resilience\nEnhancing Harmonious Workplace Interactions and Relationships\nOptimizing Emotional Intelligence to Improve Performance\n\nThis Training Is Ideal For: \n\nEmployees & Professionals\nManagers & Team Leaders\nCustomer Service & Contact Center Agents
URL:https://www.thebridge.id/en/event/emotional-intelligence-for-handling-work-pressure/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Krasnoyarsk:20250514T150000
DTEND;TZID=Asia/Krasnoyarsk:20250516T000000
DTSTAMP:20260419T182750
CREATED:20250415T205355Z
LAST-MODIFIED:20250415T205355Z
UID:6660-1747234800-1747353600@www.thebridge.id
SUMMARY:COPC Best Practices for Quality Management
DESCRIPTION:COPC® Best Practices for Quality Management will equip you with the techniques and strategies used by industry leaders to ensure that quality programs not only enhance the customer experience but also deliver a comprehensive and sustainable positive impact on the business. \nThis training is designed to provide practical skills and insights that can be applied to improve the quality and performance of business services in line with world-class standards\, while also helping to design key quality processes that drive measurable business improvement. \nTraining Outline: \n\nStructure and approach to drive improvement at the program and individual levels\nHow to measure the value of the quality function\nKey critical error types to be measured and managed\nCritical quality metrics for an accurate view of performance\nDesign of quality forms and assessments that measure what matters most\nType and frequency of quality analysis to drive performance\nStatistical techniques to determine optimal sample size\nSampling approaches with unbiased results and reliable data\nFive key steps for calibration to ensure quality data integrity\n\nThis Training Is Ideal For: \n\nCX Managers\nContact Center Managers\nOperations Managers\nTeam Leaders\nQuality Managers\nTraining Managers\nQuality Evaluators
URL:https://www.thebridge.id/en/event/copc-best-practices-for-quality-management/
CATEGORIES:ID,Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250513
DTEND;VALUE=DATE:20250515
DTSTAMP:20260419T182750
CREATED:20250406T225656Z
LAST-MODIFIED:20250406T225656Z
UID:6661-1747119600-1747205999@www.thebridge.id
SUMMARY:Quality Management & Service Assurance
DESCRIPTION:In today’s competitive business world\, service quality is no longer just a necessity—it has become a decisive factor for success. To ensure customer satisfaction and maintain business reputation\, companies need robust quality management and service assurance. \nThis “Quality Management & Service Assurance” Training is designed to provide in-depth insights into strategies\, methods\, and best practices for continuously managing and improving service quality. \nUsing an industry-standard-based approach\, participants will be equipped with skills that can be directly applied in daily operations to ensure services remain consistent\, efficient\, and have a positive impact on both customers and the business. \nTraining Outline: \n\nUnderstanding the Fundamental Principles of Service Quality Management\nSuperior and Consistent Service Assurance Techniques\nEffective Quality Measurement and Evaluation Methods\nStrategies for Improving Quality and Operational Efficiency\nRisk Mitigation and Problem Solving Techniques\nEffective Implementation of Quality Assurance Systems\n\nThis Training Is Ideal For: \n\nCustomer Service & Contact Center Professionals\nManagers & Supervisors\nQuality Assurance & Quality Control Teams\nBusiness Owners & Executive Management
URL:https://www.thebridge.id/en/event/quality-management-service-assurance/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250426
DTEND;VALUE=DATE:20250428
DTSTAMP:20260419T182750
CREATED:20250406T225418Z
LAST-MODIFIED:20250406T225418Z
UID:6662-1745650800-1745737199@www.thebridge.id
SUMMARY:Mastering the Leadership Mindset: Leading with Confidence and Clarity
DESCRIPTION:Successful leaders possess not only a position but also a strategy for thinking\, making decisions\, and inspiring others. A strong leadership mindset is the fundamental foundation for facing challenges\, building confidence\, and leading with clear vision to create quality service. \nThis training will be delivered by an expert instructor with approximately 30 years of experience in Human Resources at PT Freeport and Coca Cola Indonesia. Their areas of expertise include Strategic Leadership & Organizational Development\, Change Management & Organizational Transformation\, Talent Development & Leadership Coaching\, and Crisis Management & Conflict Resolution. \nOur expert instructor will share strategies for a proactive leadership mindset\, effective decision-making\, and inspiring communication skills. Participants will learn how to develop confidence in leadership\, handle uncertainty with decisiveness\, and guide their teams toward success for business/company growth. \nTraining Outline: \n\nUncovering and Understanding the Sources of Conflict within the Company\nConflict Resolution Strategies: Turning Every Crisis into an Opportunity\nBuilding a Conflict-Free Culture: Instilling Harmonious Collaboration\nCreating a Positive Employee Experience by Anticipating Conflict\n\nThis Training Is Ideal For: \n\nManagers\nTeam Leaders\nHR Leads\nHR Staff/HR Officers
URL:https://www.thebridge.id/en/event/mastering-the-leadership-mindset-leading-with-confidence-and-clarity/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250423
DTEND;VALUE=DATE:20250425
DTSTAMP:20260419T182750
CREATED:20250406T225510Z
LAST-MODIFIED:20250406T225510Z
UID:6663-1745391600-1745477999@www.thebridge.id
SUMMARY:Crisis Management & Customer Complaint Handling
DESCRIPTION:Customer complaints and crisis situations are unavoidable. However\, the way a company handles complaints and manages crises can be the primary determinant of business success in maintaining reputation and customer trust. \nHandling complaints and crisis management requires effective communication strategies\, problem-solving techniques\, and professional crisis management steps. Participants will learn how to address customer complaints with empathy\, resolve conflicts constructively\, and manage crises quickly and appropriately to minimize negative impacts on the business. \nTraining Outline: \n\nUnderstanding Complaints and Crises in Business\nEffective Strategies for Handling Customer Complaints\nCrisis Management: Identification\, Response\, and Recovery\nEffective Communication Techniques During a Crisis
URL:https://www.thebridge.id/en/event/crisis-management-customer-complaint-handling-2/
LOCATION:Jakarta (To Be Informed)
CATEGORIES:ID,Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250417
DTEND;VALUE=DATE:20250419
DTSTAMP:20260419T182750
CREATED:20250406T225327Z
LAST-MODIFIED:20250406T225327Z
UID:6664-1744873200-1744959599@www.thebridge.id
SUMMARY:Customer Service Excellence
DESCRIPTION:Today’s customers not only desire fast and accurate solutions\, but also a memorable experience in every business interaction. A Service Excellence Mindset is key for businesses to deliver optimal service to their customers. \nThrough this training\, participants will delve into and master the application of strategies\, communication skills\, and a profound service mindset. Participants will learn how to provide service that goes beyond merely meeting customer needs\, by creating extraordinary experiences and building long-term relationships. \nTraining Outline: \n\nDeep Dive into the Customer Service Excellence Mindset\nMastering Effective Communication Skills in Customer Service\nPrecise Strategies for Professional Customer Complaint Handling\nTips for Creating Captivating Customer Experiences\n\nThis Training Is Ideal For: \n\nCustomer Service & Customer Experience Teams\nSales & Frontline Personnel\nSupervisors & Managers\nBusiness Owners & Entrepreneurs
URL:https://www.thebridge.id/en/event/customer-service-excellence/
CATEGORIES:ID,Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250410
DTEND;VALUE=DATE:20250412
DTSTAMP:20260419T182750
CREATED:20250406T225250Z
LAST-MODIFIED:20250406T225250Z
UID:6665-1744268400-1744354799@www.thebridge.id
SUMMARY:Effective Communication Skills in Customer Experience (CX) for Contact Center 121 KAI
DESCRIPTION:Sebagai garda terdepan dalam layanan pelanggan\, tim Contact Center 121 KAI memiliki peran krusial dalam menciptakan pengalaman pelanggan (Customer Experience/CX) yang positif dan berkesan. Komunikasi yang efektif bukan hanya tentang menyampaikan informasi\, tetapi juga membangun koneksi\, menangani keluhan dengan empati\, serta memberikan solusi yang tepat dan cepat. \nTraining “Effective Communication Skills in Customer Experience for Contact Center 121 KAI” dirancang untuk membekali peserta dengan keterampilan komunikasi profesional\, strategi menangani berbagai tipe pelanggan\, serta teknik berbicara yang mampu meningkatkan kepuasan dan loyalitas pelanggan. \nOutline Pelatihan: \nTerhubung dengan Pelanggan Secara Emosional \nMengatasi Percakapan yang Menantang dengan Bijaksana dan Profesionalisme \nMendengarkan Secara Aktif untuk Pemahaman yang Lebih Dalam \nMenguasai Komunikasi Verbal & Non-verbal \nAs the frontline of customer service\, the Contact Center 121 KAI team plays a crucial role in creating positive and memorable customer experiences (CX). Effective communication is not just about conveying information; it’s also about building connections\, handling complaints with empathy\, and providing accurate and prompt solutions. \nThis “Effective Communication Skills in Customer Experience for Contact Center 121 KAI” training is designed to equip participants with professional communication skills\, strategies for handling various customer types\, and speaking techniques that can enhance customer satisfaction and customer loyalty. \nTraining Outline: \n\nConnecting with Customers Emotionally\nNavigating Challenging Conversations with Wisdom and Professionalism\nActive Listening for Deeper Understanding\nMastering Verbal & Non-verbal Communication
URL:https://www.thebridge.id/en/event/effective-communication-skills-in-customer-experience-cx-for-contact-center-121-kai/
LOCATION:Jakarta
CATEGORIES:ID,In House Training
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Krasnoyarsk:20250407T150000
DTEND;TZID=Asia/Krasnoyarsk:20250408T000000
DTSTAMP:20260419T182750
CREATED:20250406T223538Z
LAST-MODIFIED:20250406T223538Z
UID:6666-1744038000-1744070400@www.thebridge.id
SUMMARY:Conflict and Crisis Management Training for HR Professionals
DESCRIPTION:This training program is designed to equip participants with in-depth insights into the types\, causes\, and impacts of conflict within a company\, as well as provide practical techniques for resolving conflicts between employees and management quickly and effectively to foster a positive employee experience. \nThis training will be led by an expert instructor with approximately 30 years of experience in Human Resources at PT Freeport and Coca Cola Indonesia. Their areas of expertise include Strategic Leadership & Organizational Development\, Change Management & Organizational Transformation\, Talent Development & Leadership Coaching\, and Crisis Management & Conflict Resolution. \nTraining Outline: \n\nUncovering and Understanding the Sources of Conflict within the Company\nConflict Resolution Strategies: Turning Every Crisis into an Opportunity\nBuilding a Conflict-Free Culture: Instilling Harmonious Collaboration\nCreating a Positive Employee Experience by Anticipating Conflict\n\nThis Training Is Ideal For: \n\nManagers\nTeam Leaders\nHR Leads\nHR Staff\nHR Officers\nHR Professionals
URL:https://www.thebridge.id/en/event/conflict-and-crisis-management-training-for-hr-professionals/
CATEGORIES:ID,Public Training
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250327
DTEND;VALUE=DATE:20250329
DTSTAMP:20260419T182750
CREATED:20250406T224854Z
LAST-MODIFIED:20250406T224854Z
UID:6667-1743058800-1743145199@www.thebridge.id
SUMMARY:Workshop on Body Language in Interviews
DESCRIPTION:Job interviews are not just about what is said\, but how it is conveyed. Appropriate body language can build confidence\, create a professional impression\, and capture a recruiter’s attention. \nThis workshop will teach participants how to master every gesture\, expression\, and posture that supports positive communication during an interview. Through direct practice and interview simulations\, participants will learn strategies to appear convincing\, captivating\, and leave a strong impression to pave the way for career success! \nWorkshop Outline: \n\nGreen Flags & Red Flags in Interviews\nAssertive Communication Techniques: Mastering Convincing and Impactful Speaking\nMastering Positive Body Language for Important Moments\nPublic Speaking Strategies to Demonstrate Self-Confidence\n\nThis Training Is Ideal For: \n\nFinal-year students\nFresh graduates\nEmployees seeking new opportunities
URL:https://www.thebridge.id/en/event/workshop-on-body-language-in-interviews/
CATEGORIES:ID,Public Training
END:VEVENT
END:VCALENDAR