Fundamentals of Service and Customer Quality
In an increasingly competitive business era, excellent service is the primary weapon for winning customer loyalty and outperforming competitors. This […]
33 events found.
Enhancing Customer Experience through Quality Assurance
In the realm of customer service, consistency and high quality are imperatives. Therefore, the role of quality assurance (QA) is […]
Indonesia CX Summit 2025
Swasana Grand Ballroom Lippo Kuningan Jalan HR. Rasuna Said Kav. B 12, RT.6/RW.7, Kuningan, Karet Kuningan, Kuningan, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12920, Jakarta, IndonesiaThe "Indonesia CX Summit: Advancing Customer Experience with Global Best Practices" event is designed to bring together CX leaders, industry […]
Effective Communication Skills for Contact Center
Kantor Pusat PT Pelni Jakarta Pusat Jl. Gajah Mada No.14, RT.6/RW.2, Petojo Utara, Kecamatan Gambir, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10130, Jakarta, Jakarta, IndonesiaThe Pelni Contact Center is collaborating with The Bridge Academy to deliver training that will transform how Pelni 162 Contact […]
LIFO Method Training – Batch 1
Swiss-Belresidences Kalibata Jl. Raya Kalibata No.22, Rawajati, Kec. Pancoran, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12740, Jakarta, Jakarta, IndonesiaLIFO® stands for Life Orientations. It is an applied science that studies human behavioral styles, which has been researched in […]
Elevate Your Service Impact Batch 1
Exceptional customer service can enhance customer satisfaction while simultaneously driving sustainable business revenue and profit. Therefore, optimizing customer service is […]
Rp350000
Understanding Customer Needs
JakartaEvery customer arrives with unique needs and expectations regarding your services and products. By deeply understanding what customers desire, we […]
Managing Digital Customers & Service Adaptation
JakartaIn this ever-evolving digital era, customer behavior changes rapidly. Companies that fail to adapt will be left behind. Customers are […]
Workshop on Body Language in Interviews
Job interviews are not just about what is said, but how it is conveyed. Appropriate body language can build confidence, […]
Rp350000
Conflict and Crisis Management Training for HR Professionals
This training program is designed to equip participants with in-depth insights into the types, causes, and impacts of conflict within […]
Rp1500000
Effective Communication Skills in Customer Experience (CX) for Contact Center 121 KAI
JakartaSebagai garda terdepan dalam layanan pelanggan, tim Contact Center 121 KAI memiliki peran krusial dalam menciptakan pengalaman pelanggan (Customer Experience/CX) […]
Customer Service Excellence
Today's customers not only desire fast and accurate solutions, but also a memorable experience in every business interaction. A Service […]
Crisis Management & Customer Complaint Handling
Jakarta (To Be Informed)Customer complaints and crisis situations are unavoidable. However, the way a company handles complaints and manages crises can be the […]
Mastering the Leadership Mindset: Leading with Confidence and Clarity
Jakarta (To Be Informed)Successful leaders possess not only a position but also a strategy for thinking, making decisions, and inspiring others. A strong […]
Quality Management & Service Assurance
Jakarta (To Be Informed)In today's competitive business world, service quality is no longer just a necessity—it has become a decisive factor for success. […]
COPC Best Practices for Quality Management
COPC® Best Practices for Quality Management will equip you with the techniques and strategies used by industry leaders to ensure […]
Emotional Intelligence for Handling Work Pressure
Jakarta (To Be Informed)In a demanding and fast-paced work environment, work pressure is inevitable. High workloads, challenging targets, and interactions with colleagues and […]
Service Mindset & Emotional Intelligence
Jakarta (To Be Informed)The right Service Mindset and emotional intelligence directly contribute to creating exceptional customer service. Service delivered with genuine sincerity and […]
Master Your Service Excellence
Swiss-Belresidences Kalibata Jl. Raya Kalibata No.22, Rawajati, Kec. Pancoran, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12740, Jakarta, Jakarta, IndonesiaIn the competitive business world, customer service quality is more than just a necessity; it's a primary factor in building […]
Elevate Your Service Impact Batch 2
Exceptional customer service is more than just an added value. It is a primary driver of revenue and business success. […]
Building Effective Customer Engagement
Jakarta (To Be Informed)Customer engagement is more than just ordinary interaction; it's a strategy for building valuable, long-term relationships. Actively engaged customers tend […]
Elevate Your Service Impact Batch 3
Exceptional customer service is more than just an added value. It is a primary driver of revenue and business success. […]
COPC® Lean Six Sigma Yellow Belt for Contact Center
Build a strong foundation for your contact center operational transformation! This intensive course equips participants with an in-depth understanding of […]
Crisis Management & Customer Complaint Handling
Jakarta (To Be Informed)In the competitive business world, customer complaints and crisis situations are unavoidable. Whether it's customer dissatisfaction, service issues, or reputational […]
Master Your Service Excellence Batch 2
Jakarta (To Be Informed)In the competitive business world, customer service quality is more than just a necessity; it's a primary factor in building […]
Leadership Skills & Team Development
Jakarta (To Be Informed)In a dynamic business environment, effective leadership is a key factor determining an organization's success. A good leader is not […]
Sales Skills & Negotiation
Jakarta (To Be Informed)Strong sales and negotiation skills are paramount for boosting business/company revenue and expanding customer networks. Selling is not merely about […]
Elevate Your Service Impact Batch 5
Excellence in customer service can significantly boost customer satisfaction and drive sustainable revenue and profit. That's why optimizing customer service […]
Persuasive Communication
Jakarta (To Be Informed)In both professional and daily life, persuasive communication skills are paramount for influencing others, building trust, and achieving desired objectives. […]
COPC® Lean Six Sigma Yellow Belt
Jakarta (To Be Informed)COPC® Lean Six Sigma Yellow Belt Build a strong foundation for transforming your contact center operations! This intensive course provides […]
COPC® Best Practices for Customer Experience
Jakarta (To Be Informed)COPC® Best Practices for Customer Experience Operations is a high-standard, in-depth training program based on the world's best practices and […]
Integrating Customer Service with Customer Satisfaction
Jakarta (To Be Informed)In the competitive business world, exceptional customer service is not merely about answering questions or resolving issues; it's about crafting […]
Change Leadership in the Era of Disruption
Jakarta (To Be Informed)In an era of disruption filled with uncertainty, change is no longer an option but a necessity. Rapidly developing technology, […]