How do we do it?
Our consulting team conducts a thorough analysis to identify the root cause of the problem, and then designs a specialization program tailored to the needs and targets.
Not just a standard improvement, but a real transformation that ensures customers experience more responsive and more memorable services to increase customer satisfaction and loyalty. Find out what consulting services we have in store for you.
Find out about our consulting services!
This consultation is designed to assist companies in developing Service Design in accordance with the Indonesian National Work Competency Standards (SKKNI), International Competency Standards (ICS), or Special Work Competency Standards (SKKK).
With an approach based on official standards and industry best practices, this service ensures that service design not only meets regulations, but also improves operational efficiency, customer satisfaction and business competitiveness.
This consulting service is designed to help businesses optimize customer service systems through the use of AI, WhatsApp for Business, chatbot, omnichannel integration, and service automation..
With a strategic approach, we will identify weak points in your service system, design technology-based solutions, and ensure effective and customized implementation.
Creating a Service Blueprint
Developing a Service Journey
Mapping the Employee Journey
Service Transformation
Improving Operational Performance
Building a Contact Center
Business and Customer Needs Analysis to Build Customer Relationship Management (CRM)
Developing Service Standards
Service Quality Management (Enhancing Customer Experience through Hidden Evaluation Services/Mystery Shopping)
Customer Service Provider
Customer Experience Management
Market Analysis
Create the best customer experience in every interaction
The Bridge Academy helps businesses build more effective, professional and globally standardized services so that customers get the best experience at every point of interaction in a comprehensive manner.