How We Deliver Results?
The Bridge Academy transforms your ideas into unforgettable CX events, whether they are offline, online, or hybrid. We provide comprehensive support, from the initial event pre-design encompassing concept and planning, through to the complete execution and thorough evaluation of the activities.
Indonesia CX Conference 2019
Indonesia CX Conference 2019
The Indonesia CX Conference is an initiative spearheaded by Ecentrix in collaboration with The Bridge Academy, Twimbit, Agent & Co., Salesforce, Saasten Technologies, and other prominent organizations. This cross-industry collaboration aims to catalyze the transformation of customer experience across Indonesia.
The event convenes leading CX experts, industry pioneers, and top-tier practitioners from both national and international spheres. The Bridge Academy played a significant role in the success of this event, serving as an inspirational platform for sharing insights, strategies, and best practices in the creation of superior and sustainable customer experiences.
👥 300 Participants
📆 November 7th, 2019
📍Hotel JS Luwansa
Expert Speaker
Attended by Leading Enterprises in the Industry
and many more
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Customer Engagement Strategies Summit (CESS) 2022
The Customer Engagement Strategies Summit, or CESS, is a collaborative undertaking by Ecentrix, Agent & Co., and The Bridge Academy. CESS features leading national and international expert speakers to provide in-depth exploration of customer engagement strategies within the increasingly dynamic business landscape.
This event focuses on effective methods for enhancing customer engagement for businesses. The rationale is that strong and enduring relationships cultivated with engaged customers demonstrably lead to heightened brand loyalty and increased sales.
👥 400 Participants
📆 November 10th, 2022
📍The Ritz-Carlton Jakarta Pacific Place
Expert Speaker
Industry
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Indonesia CX Summit 2025
Indonesia CX Summit 2025
Organized by The Bridge Academy, the Indonesia CX Summit 2025 successfully convened CX leaders, industry experts, and decision-makers from diverse national and international sectors.
Themed “Advancing Customer Experience with Global Best Practices,” this summit explored how local businesses can adopt global CX standards to meet evolving customer expectations. Through inspiring sessions, panel discussions, and real-world case studies, the event unveiled fresh perspectives on the future of customer experience in Indonesia.
👥 180 Participants
📆 January 30th, 2025
📍Swasana Lippo Kuningan Grand Ballroom
Expert Speaker
Expert Speaker
Expert Speaker
Industry
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SI PALING CX Volume 3
The “Si Paling CX Volume 3” event serves as a forum for sharing insights on Customer Experience (CX) strategies that directly impact business growth.
Covering topics from CX fundamentals and contact center optimization to the utilization of CRM and Voice of Customer, this event encourages CXID Fams (members) and participants to not only understand but also implement tangible actions in building exceptional customer experiences.
👥 95 Participants
📆 20 Mei 2025
📍Wayang Bistro, Mall Kota Kasablanka
Moderator
Expert Speaker
Expert Speaker
Industry
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Create Exceptional Customer Experiences at Every Interaction.
The Bridge Academy empowers businesses to develop more effective, professional, and globally standardized services, ensuring customers receive consistently superior experiences across all interaction points.