{"id":6664,"global_id":"www.thebridge.id\/en\/?id=6664","global_id_lineage":["www.thebridge.id\/en\/?id=6664"],"author":"2","status":"publish","date":"2025-04-07 05:53:27","date_utc":"2025-04-07 05:53:27","modified":"2025-04-07 05:53:27","modified_utc":"2025-04-07 05:53:27","url":"https:\/\/www.thebridge.id\/en\/event\/customer-service-excellence\/","rest_url":"https:\/\/www.thebridge.id\/en\/wp-json\/tribe\/events\/v1\/events\/6664","title":"Customer Service Excellence","description":"<div id=\"model-response-message-contentr_0e0ab6dd02683b78\" class=\"markdown markdown-main-panel stronger enable-updated-hr-color\" dir=\"ltr\">\n<p data-sourcepos=\"1:1-1:223\">Today&#8217;s customers not only desire fast and accurate solutions, but also a memorable experience in every business interaction. A Service Excellence Mindset is key for businesses to deliver optimal service to their customers.<\/p>\n<p data-sourcepos=\"3:1-3:318\">Through this training, participants will delve into and master the application of strategies, communication skills, and a profound service mindset. Participants will learn how to provide service that goes beyond merely meeting customer needs, by creating extraordinary experiences and building long-term relationships.<\/p>\n<p data-sourcepos=\"5:1-5:21\"><strong>Training Outline:<\/strong><\/p>\n<ul data-sourcepos=\"7:1-11:0\">\n<li data-sourcepos=\"7:1-7:56\">Deep Dive into the Customer Service Excellence Mindset<\/li>\n<li data-sourcepos=\"8:1-8:62\">Mastering Effective Communication Skills in Customer Service<\/li>\n<li data-sourcepos=\"9:1-9:65\">Precise Strategies for Professional Customer Complaint Handling<\/li>\n<li data-sourcepos=\"10:1-11:0\">Tips for Creating Captivating Customer Experiences<\/li>\n<\/ul>\n<p data-sourcepos=\"12:1-12:31\"><strong>This Training Is Ideal For:<\/strong><\/p>\n<ul data-sourcepos=\"14:1-17:37\">\n<li data-sourcepos=\"14:1-14:50\">Customer Service &amp; Customer Experience Teams<\/li>\n<li data-sourcepos=\"15:1-15:33\">Sales &amp; Frontline Personnel<\/li>\n<li data-sourcepos=\"16:1-16:28\">Supervisors &amp; Managers<\/li>\n<li data-sourcepos=\"17:1-17:37\">Business Owners &amp; Entrepreneurs<\/li>\n<\/ul>\n<\/div>","excerpt":"","slug":"customer-service-excellence","image":false,"all_day":true,"start_date":"2025-04-17 00:00:00","start_date_details":{"year":"2025","month":"04","day":"17","hour":"00","minutes":"00","seconds":"00"},"end_date":"2025-04-17 23:59:59","end_date_details":{"year":"2025","month":"04","day":"17","hour":"23","minutes":"59","seconds":"59"},"utc_start_date":"2025-04-17 00:00:00","utc_start_date_details":{"year":"2025","month":"04","day":"17","hour":"00","minutes":"00","seconds":"00"},"utc_end_date":"2025-04-17 23:59:59","utc_end_date_details":{"year":"2025","month":"04","day":"17","hour":"23","minutes":"59","seconds":"59"},"timezone":"UTC+0","timezone_abbr":"UTC+0","cost":"","cost_details":{"currency_symbol":"","currency_code":"","currency_position":"","values":[]},"website":"https:\/\/www.thebridge.id\/en\/event\/customer-service-excellence\/","show_map":false,"show_map_link":true,"hide_from_listings":false,"sticky":false,"featured":false,"categories":[{"name":"ID","slug":"id-en","term_group":0,"term_taxonomy_id":195,"taxonomy":"tribe_events_cat","description":"","parent":0,"count":29,"filter":"raw","id":195,"urls":{"self":"https:\/\/www.thebridge.id\/en\/wp-json\/tribe\/events\/v1\/categories\/195","collection":"https:\/\/www.thebridge.id\/en\/wp-json\/tribe\/events\/v1\/categories"}},{"name":"Public Training","slug":"public-training-en","term_group":0,"term_taxonomy_id":194,"taxonomy":"tribe_events_cat","description":"","parent":0,"count":31,"filter":"raw","id":194,"urls":{"self":"https:\/\/www.thebridge.id\/en\/wp-json\/tribe\/events\/v1\/categories\/194","collection":"https:\/\/www.thebridge.id\/en\/wp-json\/tribe\/events\/v1\/categories"}}],"tags":[],"venue":[],"organizer":[],"custom_fields":[],"json_ld":{"@context":"http:\/\/schema.org","@type":"Event","name":"Customer Service Excellence","description":"&lt;p&gt;Today\\'s customers not only desire fast and accurate solutions, but also a memorable experience in every business interaction. A Service Excellence Mindset is key for businesses to deliver optimal service [&hellip;]&lt;\/p&gt;\\n","url":"https:\/\/www.thebridge.id\/en\/event\/customer-service-excellence\/","eventAttendanceMode":"https:\/\/schema.org\/OfflineEventAttendanceMode","eventStatus":"https:\/\/schema.org\/EventScheduled","startDate":"2025-04-17T07:00:00+07:00","endDate":"2025-04-18T06:59:59+07:00","performer":"Organization"}}