{"id":6665,"global_id":"www.thebridge.id\/en\/?id=6665","global_id_lineage":["www.thebridge.id\/en\/?id=6665"],"author":"2","status":"publish","date":"2025-04-07 05:52:50","date_utc":"2025-04-07 05:52:50","modified":"2025-04-07 05:52:50","modified_utc":"2025-04-07 05:52:50","url":"https:\/\/www.thebridge.id\/en\/event\/effective-communication-skills-in-customer-experience-cx-for-contact-center-121-kai\/","rest_url":"https:\/\/www.thebridge.id\/en\/wp-json\/tribe\/events\/v1\/events\/6665","title":"Effective Communication Skills in Customer Experience (CX) for Contact Center 121 KAI","description":"<div id=\"model-response-message-contentr_55bd49f5b0a48c1f\" class=\"markdown markdown-main-panel stronger enable-updated-hr-color\" dir=\"ltr\">\n<p>Sebagai garda terdepan dalam layanan pelanggan, tim Contact Center 121 KAI memiliki peran krusial dalam menciptakan pengalaman pelanggan (Customer Experience\/CX) yang positif dan berkesan. Komunikasi yang efektif bukan hanya tentang menyampaikan informasi, tetapi juga membangun koneksi, menangani keluhan dengan empati, serta memberikan solusi yang tepat dan cepat.<\/p>\n<p>Training &#8220;Effective Communication Skills in Customer Experience for Contact Center 121 KAI&#8221; dirancang untuk membekali peserta dengan keterampilan komunikasi profesional, strategi menangani berbagai tipe pelanggan, serta teknik berbicara yang mampu meningkatkan kepuasan dan loyalitas pelanggan.<\/p>\n<p>Outline Pelatihan:<\/p>\n<p>Terhubung dengan Pelanggan Secara Emosional<\/p>\n<p>Mengatasi Percakapan yang Menantang dengan Bijaksana dan Profesionalisme<\/p>\n<p>Mendengarkan Secara Aktif untuk Pemahaman yang Lebih Dalam<\/p>\n<p>Menguasai Komunikasi Verbal &amp; Non-verbal<\/p>\n<p data-sourcepos=\"10:1-10:334\">As the frontline of customer service, the Contact Center 121 KAI team plays a crucial role in creating positive and memorable customer experiences (CX). Effective communication is not just about conveying information; it&#8217;s also about building connections, handling complaints with empathy, and providing accurate and prompt solutions.<\/p>\n<p data-sourcepos=\"12:1-12:303\">This &#8220;Effective Communication Skills in Customer Experience for Contact Center 121 KAI&#8221; training is designed to equip participants with professional communication skills, strategies for handling various customer types, and speaking techniques that can enhance customer satisfaction and customer loyalty.<\/p>\n<p data-sourcepos=\"14:1-14:21\"><strong>Training Outline:<\/strong><\/p>\n<ul data-sourcepos=\"16:1-19:49\">\n<li data-sourcepos=\"16:1-16:39\">Connecting with Customers Emotionally<\/li>\n<li data-sourcepos=\"17:1-17:70\">Navigating Challenging Conversations with Wisdom and Professionalism<\/li>\n<li data-sourcepos=\"18:1-18:43\">Active Listening for Deeper Understanding<\/li>\n<li data-sourcepos=\"19:1-19:49\">Mastering Verbal &amp; Non-verbal Communication<\/li>\n<\/ul>\n<\/div>","excerpt":"","slug":"effective-communication-skills-in-customer-experience-cx-for-contact-center-121-kai","image":false,"all_day":true,"start_date":"2025-04-10 00:00:00","start_date_details":{"year":"2025","month":"04","day":"10","hour":"00","minutes":"00","seconds":"00"},"end_date":"2025-04-10 23:59:59","end_date_details":{"year":"2025","month":"04","day":"10","hour":"23","minutes":"59","seconds":"59"},"utc_start_date":"2025-04-10 00:00:00","utc_start_date_details":{"year":"2025","month":"04","day":"10","hour":"00","minutes":"00","seconds":"00"},"utc_end_date":"2025-04-10 23:59:59","utc_end_date_details":{"year":"2025","month":"04","day":"10","hour":"23","minutes":"59","seconds":"59"},"timezone":"UTC+0","timezone_abbr":"UTC+0","cost":"","cost_details":{"currency_symbol":"","currency_code":"","currency_position":"","values":[]},"website":"https:\/\/www.thebridge.id\/en\/event\/effective-communication-skills-in-customer-experience-cx-for-contact-center-121-kai\/","show_map":true,"show_map_link":true,"hide_from_listings":false,"sticky":false,"featured":false,"categories":[{"name":"ID","slug":"id-en","term_group":0,"term_taxonomy_id":195,"taxonomy":"tribe_events_cat","description":"","parent":0,"count":29,"filter":"raw","id":195,"urls":{"self":"https:\/\/www.thebridge.id\/en\/wp-json\/tribe\/events\/v1\/categories\/195","collection":"https:\/\/www.thebridge.id\/en\/wp-json\/tribe\/events\/v1\/categories"}},{"name":"In House Training","slug":"in-house-training","term_group":0,"term_taxonomy_id":196,"taxonomy":"tribe_events_cat","description":"","parent":0,"count":2,"filter":"raw","id":196,"urls":{"self":"https:\/\/www.thebridge.id\/en\/wp-json\/tribe\/events\/v1\/categories\/196","collection":"https:\/\/www.thebridge.id\/en\/wp-json\/tribe\/events\/v1\/categories"}}],"tags":[],"venue":{"id":1898,"author":"2","status":"publish","date":"2025-04-07 05:45:07","date_utc":"2025-04-07 05:45:07","modified":"2025-04-07 05:45:07","modified_utc":"2025-04-07 05:45:07","url":"https:\/\/www.thebridge.id\/venue\/jakarta\/","venue":"Jakarta","slug":"jakarta","json_ld":{"@type":"Place","name":"Jakarta","description":"","url":"https:\/\/www.thebridge.id\/venue\/jakarta\/","address":{"@type":"PostalAddress"},"telephone":"","sameAs":""},"show_map":true,"show_map_link":true,"global_id":"www.thebridge.id\/en\/?id=1898","global_id_lineage":["www.thebridge.id\/en\/?id=1898"]},"organizer":[],"custom_fields":[],"json_ld":{"@context":"http:\/\/schema.org","@type":"Event","name":"Effective Communication Skills in Customer Experience (CX) for Contact Center 121 KAI","description":"&lt;p&gt;Sebagai garda terdepan dalam layanan pelanggan, tim Contact Center 121 KAI memiliki peran krusial dalam menciptakan pengalaman pelanggan (Customer Experience\/CX) yang positif dan berkesan. 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