{"id":5348,"date":"2025-04-10T07:15:29","date_gmt":"2025-04-10T00:15:29","guid":{"rendered":"https:\/\/www.thebridge.id\/?p=5348"},"modified":"2025-06-02T13:03:15","modified_gmt":"2025-06-02T13:03:15","slug":"service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta","status":"publish","type":"post","link":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta\/","title":{"rendered":"Service Training in the Digital Disruption Era & Successfully Establishing Communication with Generations X, Y, Z – PMPUPO BPOM Jakarta"},"content":{"rendered":"
\n

In this era of digital disruption, BPOM (the Indonesian Food and Drug Authority) faces challenges in communicating with different generational segments, namely Generations X, Y, and Z. Different generations naturally require different communication methods or strategies.<\/p>\n

In this training, BPOM was equipped with effective communication techniques tailored to each generation. One of these techniques involved presenting one’s voice effectively during communication. Through this training, BPOM gained a better understanding and mastery of communication strategies for each distinct generation.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

In this era of digital disruption, BPOM (the Indonesian Food and Drug Authority) faces challenges in communicating with different generational segments, namely Generations X, Y, and Z. Different generations naturally […]<\/p>\n","protected":false},"author":2,"featured_media":9695,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[197,192],"tags":[],"class_list":["post-5348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bpom-en","category-success-stories-en"],"yoast_head":"\nService Training in the Digital Disruption Era & Successfully Establishing Communication with Generations X, Y, Z - PMPUPO BPOM Jakarta - Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Training in the Digital Disruption Era & Successfully Establishing Communication with Generations X, Y, Z - PMPUPO BPOM Jakarta - Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy\" \/>\n<meta property=\"og:description\" content=\"In this era of digital disruption, BPOM (the Indonesian Food and Drug Authority) faces challenges in communicating with different generational segments, namely Generations X, Y, and Z. Different generations naturally […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta\/\" \/>\n<meta property=\"og:site_name\" content=\"Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-10T00:15:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-02T13:03:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/04\/WhatsApp-Image-2025-01-03-at-17.46.46-2.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"rio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"rio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta\/\"},\"author\":{\"name\":\"rio\",\"@id\":\"https:\/\/www.thebridge.id\/#\/schema\/person\/76f8bcfc6dea64cf13781ddcc14e5c09\"},\"headline\":\"Service Training in the Digital Disruption Era & Successfully Establishing Communication with Generations X, Y, Z – PMPUPO BPOM Jakarta\",\"datePublished\":\"2025-04-10T00:15:29+00:00\",\"dateModified\":\"2025-06-02T13:03:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta\/\"},\"wordCount\":98,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.thebridge.id\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/04\/kisah-sukses-bpom.webp\",\"articleSection\":[\"BPOM\",\"Success Stories\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta\/\",\"url\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-training-in-the-digital-disruption-era-successfully-establishing-communication-with-generations-x-y-z-pmpupo-bpom-jakarta\/\",\"name\":\"Service Training in the Digital Disruption Era & Successfully Establishing Communication with Generations X, Y, Z - 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