{"id":5354,"date":"2025-04-10T07:10:02","date_gmt":"2025-04-10T07:10:02","guid":{"rendered":"https:\/\/www.thebridge.id\/?p=5354"},"modified":"2025-06-02T13:03:15","modified_gmt":"2025-06-02T13:03:15","slug":"service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2","status":"publish","type":"post","link":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/","title":{"rendered":"Service Excellence & Handling Complaint – Direktorat PMPUPO BPOM Jakarta"},"content":{"rendered":"
\n

This service excellence enhancement training, led by Mrs. Dinda and Mrs. Lismaryanti in Bandung, West Java, focused on service excellence, professional grooming, and handling customer complaints within the work environment of the Directorate of Community Empowerment and Processed Food Business Actors (PMPUPO) of BPOM, complete with role-playing exercises.<\/p>\n

Through this training, participants were provided with tips, theories, and new knowledge regarding how to serve wholeheartedly. The participants also expressed hope and optimism about being able to provide more excellent public service in the future.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

This service excellence enhancement training, led by Mrs. Dinda and Mrs. Lismaryanti in Bandung, West Java, focused on service excellence, professional grooming, and handling customer complaints within the work environment […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[197,192],"tags":[],"class_list":["post-5354","post","type-post","status-publish","format-standard","hentry","category-bpom-en","category-success-stories-en"],"yoast_head":"\nService Excellence & Handling Complaint - Direktorat PMPUPO BPOM Jakarta - Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Excellence & Handling Complaint - Direktorat PMPUPO BPOM Jakarta - Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy\" \/>\n<meta property=\"og:description\" content=\"This service excellence enhancement training, led by Mrs. Dinda and Mrs. Lismaryanti in Bandung, West Java, focused on service excellence, professional grooming, and handling customer complaints within the work environment […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-10T07:10:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-02T13:03:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/04\/WhatsApp-Image-2025-01-03-at-18.01.32-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"rio\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"rio\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/\"},\"author\":{\"name\":\"rio\",\"@id\":\"https:\/\/www.thebridge.id\/#\/schema\/person\/76f8bcfc6dea64cf13781ddcc14e5c09\"},\"headline\":\"Service Excellence & Handling Complaint – Direktorat PMPUPO BPOM Jakarta\",\"datePublished\":\"2025-04-10T07:10:02+00:00\",\"dateModified\":\"2025-06-02T13:03:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/\"},\"wordCount\":93,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.thebridge.id\/#organization\"},\"articleSection\":[\"BPOM\",\"Success Stories\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/\",\"url\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/\",\"name\":\"Service Excellence & Handling Complaint - Direktorat PMPUPO BPOM Jakarta - Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy\",\"isPartOf\":{\"@id\":\"https:\/\/www.thebridge.id\/#website\"},\"datePublished\":\"2025-04-10T07:10:02+00:00\",\"dateModified\":\"2025-06-02T13:03:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.thebridge.id\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Service Excellence & Handling Complaint – Direktorat PMPUPO BPOM Jakarta\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.thebridge.id\/#website\",\"url\":\"https:\/\/www.thebridge.id\/\",\"name\":\"Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy\",\"description\":\"Consulting & Training\",\"publisher\":{\"@id\":\"https:\/\/www.thebridge.id\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.thebridge.id\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.thebridge.id\/#organization\",\"name\":\"Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy\",\"url\":\"https:\/\/www.thebridge.id\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.thebridge.id\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/03\/LOGO-TBA-BIRU-scaled.png\",\"contentUrl\":\"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/03\/LOGO-TBA-BIRU-scaled.png\",\"width\":2560,\"height\":684,\"caption\":\"Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy\"},\"image\":{\"@id\":\"https:\/\/www.thebridge.id\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.thebridge.id\/#\/schema\/person\/76f8bcfc6dea64cf13781ddcc14e5c09\",\"name\":\"rio\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.thebridge.id\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/afc986fa35bd19cfdf30ecd2ac72498c7c2724614a6e3a95a3b5f4d365c39ac0?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/afc986fa35bd19cfdf30ecd2ac72498c7c2724614a6e3a95a3b5f4d365c39ac0?s=96&d=mm&r=g\",\"caption\":\"rio\"},\"url\":\"https:\/\/www.thebridge.id\/en\/author\/rio\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service Excellence & Handling Complaint - Direktorat PMPUPO BPOM Jakarta - Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/","og_locale":"en_US","og_type":"article","og_title":"Service Excellence & Handling Complaint - Direktorat PMPUPO BPOM Jakarta - Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy","og_description":"This service excellence enhancement training, led by Mrs. Dinda and Mrs. Lismaryanti in Bandung, West Java, focused on service excellence, professional grooming, and handling customer complaints within the work environment […]","og_url":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/","og_site_name":"Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy","article_published_time":"2025-04-10T07:10:02+00:00","article_modified_time":"2025-06-02T13:03:15+00:00","og_image":[{"width":1600,"height":1200,"url":"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/04\/WhatsApp-Image-2025-01-03-at-18.01.32-1.jpeg","type":"image\/jpeg"}],"author":"rio","twitter_card":"summary_large_image","twitter_misc":{"Written by":"rio","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/#article","isPartOf":{"@id":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/"},"author":{"name":"rio","@id":"https:\/\/www.thebridge.id\/#\/schema\/person\/76f8bcfc6dea64cf13781ddcc14e5c09"},"headline":"Service Excellence & Handling Complaint – Direktorat PMPUPO BPOM Jakarta","datePublished":"2025-04-10T07:10:02+00:00","dateModified":"2025-06-02T13:03:15+00:00","mainEntityOfPage":{"@id":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/"},"wordCount":93,"commentCount":0,"publisher":{"@id":"https:\/\/www.thebridge.id\/#organization"},"articleSection":["BPOM","Success Stories"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/","url":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/","name":"Service Excellence & Handling Complaint - Direktorat PMPUPO BPOM Jakarta - Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy","isPartOf":{"@id":"https:\/\/www.thebridge.id\/#website"},"datePublished":"2025-04-10T07:10:02+00:00","dateModified":"2025-06-02T13:03:15+00:00","breadcrumb":{"@id":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/service-excellence-handling-complaint-direktorat-pmpupo-bpom-jakarta-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.thebridge.id\/"},{"@type":"ListItem","position":2,"name":"Service Excellence & Handling Complaint – Direktorat PMPUPO BPOM Jakarta"}]},{"@type":"WebSite","@id":"https:\/\/www.thebridge.id\/#website","url":"https:\/\/www.thebridge.id\/","name":"Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy","description":"Consulting & Training","publisher":{"@id":"https:\/\/www.thebridge.id\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.thebridge.id\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.thebridge.id\/#organization","name":"Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy","url":"https:\/\/www.thebridge.id\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.thebridge.id\/#\/schema\/logo\/image\/","url":"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/03\/LOGO-TBA-BIRU-scaled.png","contentUrl":"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/03\/LOGO-TBA-BIRU-scaled.png","width":2560,"height":684,"caption":"Konsultan Customer Experience, Call Center & Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy"},"image":{"@id":"https:\/\/www.thebridge.id\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.thebridge.id\/#\/schema\/person\/76f8bcfc6dea64cf13781ddcc14e5c09","name":"rio","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.thebridge.id\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/afc986fa35bd19cfdf30ecd2ac72498c7c2724614a6e3a95a3b5f4d365c39ac0?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/afc986fa35bd19cfdf30ecd2ac72498c7c2724614a6e3a95a3b5f4d365c39ac0?s=96&d=mm&r=g","caption":"rio"},"url":"https:\/\/www.thebridge.id\/en\/author\/rio\/"}]}},"_links":{"self":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/posts\/5354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/comments?post=5354"}],"version-history":[{"count":0,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/posts\/5354\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/media?parent=5354"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/categories?post=5354"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tags?post=5354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}