{"id":5377,"date":"2025-04-10T04:59:59","date_gmt":"2025-04-09T21:59:59","guid":{"rendered":"https:\/\/www.thebridge.id\/?p=5377"},"modified":"2025-06-02T12:55:43","modified_gmt":"2025-06-02T12:55:43","slug":"xl-axiata-2","status":"publish","type":"post","link":"https:\/\/www.thebridge.id\/en\/2025\/04\/10\/xl-axiata-2\/","title":{"rendered":"XL AXIATA"},"content":{"rendered":"<p><strong style=\"font-size: 16px;\">Transforming Communication Services for Enhanced Customer Satisfaction<\/strong><\/p>\n<div id=\"model-response-message-contentr_83f8f6417478c574\" class=\"markdown markdown-main-panel stronger enable-updated-hr-color\" dir=\"ltr\"><strong style=\"font-size: 16px; font-style: normal;\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-978 alignright\" src=\"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/03\/20.png\" alt=\"\" width=\"300\" height=\"200\" \/><\/strong><\/p>\n<p data-sourcepos=\"3:1-3:413\">XL Axiata, a leading player in Indonesia&#8217;s telecommunications industry, consistently prioritizes customer satisfaction through excellent service. To ensure their Customer Relation Representatives (CRRs) possess exceptional communication and hospitality skills, they conducted the &#8220;Service Excellent Mindset,&#8221; &#8220;Effective Communication,&#8221; and &#8220;Emotional Intelligence&#8221; training programs in September and October 2023.<\/p>\n<p data-sourcepos=\"5:1-5:169\">These programs equipped XL Axiata&#8217;s CRRs to communicate effectively and project contagious enthusiasm while serving customers across all XL Center branches in Indonesia.<\/p>\n<p data-sourcepos=\"7:1-7:203\">With the support of Semesta Akademi and The Bridge Academy, XL Axiata continues to strengthen the foundation of their customer service to achieve the highest standards in the telecommunications industry.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Transforming Communication Services for Enhanced Customer Satisfaction XL Axiata, a leading player in Indonesia&#8217;s telecommunications industry, consistently prioritizes customer satisfaction through excellent service. To ensure their Customer Relation Representatives (CRRs) [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[192],"tags":[],"class_list":["post-5377","post","type-post","status-publish","format-standard","hentry","category-success-stories-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>XL AXIATA - Konsultan Customer Experience, Call Center &amp; Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thebridge.id\/en\/2025\/05\/17\/xl-axiata-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"XL AXIATA - Konsultan Customer Experience, Call Center &amp; Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy\" \/>\n<meta property=\"og:description\" content=\"Transforming Communication Services for Enhanced Customer Satisfaction XL Axiata, a leading player in Indonesia&#8217;s telecommunications industry, consistently prioritizes customer satisfaction through excellent service. 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