{"id":6634,"date":"2025-04-07T06:09:17","date_gmt":"2025-04-07T06:09:17","guid":{"rendered":"https:\/\/www.thebridge.id\/?post_type=tribe_events&#038;p=6634"},"modified":"2025-06-03T07:54:14","modified_gmt":"2025-06-03T07:54:14","slug":"evaluasi-penerapan-sistem-customer-experience","status":"publish","type":"tribe_events","link":"https:\/\/www.thebridge.id\/en\/event\/evaluasi-penerapan-sistem-customer-experience\/","title":{"rendered":"Evaluation of Customer Experience System Implementation"},"content":{"rendered":"<div id=\"model-response-message-contentr_761613de99d4fda2\" class=\"markdown markdown-main-panel stronger enable-updated-hr-color\" dir=\"ltr\">\n<p data-sourcepos=\"1:1-1:235\">Building a robust Customer Experience (CX) system alone is insufficient. Regular evaluation is, of course, necessary to ensure the services provided are truly effective and deliver a positive impact for both customers and the business.<\/p>\n<p data-sourcepos=\"3:1-3:215\">This training program is designed to help participants understand how to measure CX performance, identify and overcome service weaknesses, and implement effective data-driven improvements based on customer insights.<\/p>\n<p data-sourcepos=\"5:1-5:21\"><strong>Training Outline:<\/strong><\/p>\n<ul data-sourcepos=\"7:1-12:0\">\n<li data-sourcepos=\"7:1-7:51\">Assessing CX Performance with Appropriate Metrics<\/li>\n<li data-sourcepos=\"8:1-8:32\">Analyzing the Customer Journey<\/li>\n<li data-sourcepos=\"9:1-9:42\">Effectively Processing Customer Feedback<\/li>\n<li data-sourcepos=\"10:1-10:43\">Overcoming Obstacles in CX Implementation<\/li>\n<li data-sourcepos=\"11:1-12:0\">Developing a Plan for Continuous Improvement<\/li>\n<\/ul>\n<p data-sourcepos=\"13:1-13:31\"><strong>This Training is Ideal For:<\/strong><\/p>\n<ul data-sourcepos=\"15:1-17:37\">\n<li data-sourcepos=\"15:1-15:50\">Customer Experience &amp; Customer Service Teams<\/li>\n<li data-sourcepos=\"16:1-16:33\">Managers &amp; Business Leaders<\/li>\n<li data-sourcepos=\"17:1-17:37\">Sales &amp; Marketing Professionals<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Building a robust Customer Experience (CX) system alone is insufficient. Regular evaluation is, of course, necessary to ensure the services provided are truly effective and deliver a positive impact for [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":6631,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[195,194],"class_list":["post-6634","tribe_events","type-tribe_events","status-publish","has-post-thumbnail","hentry","tribe_events_cat-id-en","tribe_events_cat-public-training-en","cat_id-en","cat_public-training-en"],"_links":{"self":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/6634","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":0,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/6634\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/media\/6631"}],"wp:attachment":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/media?parent=6634"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tags?post=6634"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events_cat?post=6634"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}