{"id":6661,"date":"2025-04-07T05:56:56","date_gmt":"2025-04-07T05:56:56","guid":{"rendered":"https:\/\/www.thebridge.id\/event\/quality-management-service-assurance\/"},"modified":"2025-04-07T05:56:56","modified_gmt":"2025-04-07T05:56:56","slug":"quality-management-service-assurance","status":"publish","type":"tribe_events","link":"https:\/\/www.thebridge.id\/en\/event\/quality-management-service-assurance\/","title":{"rendered":"Quality Management &#038; Service Assurance"},"content":{"rendered":"<div id=\"model-response-message-contentr_07a3f1f7411793dd\" class=\"markdown markdown-main-panel stronger enable-updated-hr-color\" dir=\"ltr\">\n<p data-sourcepos=\"1:1-1:259\">In today&#8217;s competitive business world, service quality is no longer just a necessity\u2014it has become a decisive factor for success. To ensure customer satisfaction and maintain business reputation, companies need robust quality management and service assurance.<\/p>\n<p data-sourcepos=\"3:1-3:201\">This &#8220;Quality Management &amp; Service Assurance&#8221; Training is designed to provide in-depth insights into strategies, methods, and best practices for continuously managing and improving service quality.<\/p>\n<p data-sourcepos=\"5:1-5:245\">Using an industry-standard-based approach, participants will be equipped with skills that can be directly applied in daily operations to ensure services remain consistent, efficient, and have a positive impact on both customers and the business.<\/p>\n<p data-sourcepos=\"7:1-7:21\"><strong>Training Outline:<\/strong><\/p>\n<ul data-sourcepos=\"9:1-15:0\">\n<li data-sourcepos=\"9:1-9:72\">Understanding the Fundamental Principles of Service Quality Management<\/li>\n<li data-sourcepos=\"10:1-10:54\">Superior and Consistent Service Assurance Techniques<\/li>\n<li data-sourcepos=\"11:1-11:54\">Effective Quality Measurement and Evaluation Methods<\/li>\n<li data-sourcepos=\"12:1-12:61\">Strategies for Improving Quality and Operational Efficiency<\/li>\n<li data-sourcepos=\"13:1-13:48\">Risk Mitigation and Problem Solving Techniques<\/li>\n<li data-sourcepos=\"14:1-15:0\">Effective Implementation of Quality Assurance Systems<\/li>\n<\/ul>\n<p data-sourcepos=\"16:1-16:31\"><strong>This Training Is Ideal For:<\/strong><\/p>\n<ul data-sourcepos=\"18:1-21:44\">\n<li data-sourcepos=\"18:1-18:53\">Customer Service &amp; Contact Center Professionals<\/li>\n<li data-sourcepos=\"19:1-19:28\">Managers &amp; Supervisors<\/li>\n<li data-sourcepos=\"20:1-20:47\">Quality Assurance &amp; Quality Control Teams<\/li>\n<li data-sourcepos=\"21:1-21:44\">Business Owners &amp; Executive Management<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s competitive business world, service quality is no longer just a necessity\u2014it has become a decisive factor for success. To ensure customer satisfaction and maintain business reputation, companies need [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[195,194],"class_list":["post-6661","tribe_events","type-tribe_events","status-publish","hentry","tribe_events_cat-id-en","tribe_events_cat-public-training-en","cat_id-en","cat_public-training-en"],"_links":{"self":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/6661","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":0,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/6661\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/media?parent=6661"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tags?post=6661"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events_cat?post=6661"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}