{"id":6663,"date":"2025-04-07T05:55:10","date_gmt":"2025-04-07T05:55:10","guid":{"rendered":"https:\/\/www.thebridge.id\/event\/crisis-management-customer-complaint-handling-2\/"},"modified":"2025-04-07T05:55:10","modified_gmt":"2025-04-07T05:55:10","slug":"crisis-management-customer-complaint-handling-2","status":"publish","type":"tribe_events","link":"https:\/\/www.thebridge.id\/en\/event\/crisis-management-customer-complaint-handling-2\/","title":{"rendered":"Crisis Management &#038; Customer Complaint Handling"},"content":{"rendered":"<div id=\"model-response-message-contentr_00b06ca9d1b82375\" class=\"markdown markdown-main-panel stronger enable-updated-hr-color\" dir=\"ltr\">\n<p data-sourcepos=\"1:1-1:220\">Customer complaints and crisis situations are unavoidable. However, the way a company handles complaints and manages crises can be the primary determinant of business success in maintaining reputation and customer trust.<\/p>\n<p data-sourcepos=\"3:1-3:353\">Handling complaints and crisis management requires effective communication strategies, problem-solving techniques, and professional crisis management steps. Participants will learn how to address customer complaints with empathy, resolve conflicts constructively, and manage crises quickly and appropriately to minimize negative impacts on the business.<\/p>\n<p data-sourcepos=\"5:1-5:21\"><strong>Training Outline:<\/strong><\/p>\n<ul data-sourcepos=\"7:1-10:52\">\n<li data-sourcepos=\"7:1-7:49\">Understanding Complaints and Crises in Business<\/li>\n<li data-sourcepos=\"8:1-8:55\">Effective Strategies for Handling Customer Complaints<\/li>\n<li data-sourcepos=\"9:1-9:59\">Crisis Management: Identification, Response, and Recovery<\/li>\n<li data-sourcepos=\"10:1-10:52\">Effective Communication Techniques During a Crisis<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer complaints and crisis situations are unavoidable. However, the way a company handles complaints and manages crises can be the primary determinant of business success in maintaining reputation and customer [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[195,194],"class_list":["post-6663","tribe_events","type-tribe_events","status-publish","hentry","tribe_events_cat-id-en","tribe_events_cat-public-training-en","cat_id-en","cat_public-training-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Crisis Management &amp; Customer Complaint Handling - Konsultan Customer Experience, Call Center &amp; Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thebridge.id\/event\/menangani-keluhan-dan-manajemen-krisis\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Crisis Management &amp; Customer Complaint Handling - Konsultan Customer Experience, Call Center &amp; Service Leadership Training Indonesia | The\u00a0Bridge\u00a0Academy\" \/>\n<meta property=\"og:description\" content=\"Customer complaints and crisis situations are unavoidable. 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