{"id":6665,"date":"2025-04-07T05:52:50","date_gmt":"2025-04-07T05:52:50","guid":{"rendered":"https:\/\/www.thebridge.id\/event\/effective-communication-skills-in-customer-experience-cx-for-contact-center-121-kai\/"},"modified":"2025-04-07T05:52:50","modified_gmt":"2025-04-07T05:52:50","slug":"effective-communication-skills-in-customer-experience-cx-for-contact-center-121-kai","status":"publish","type":"tribe_events","link":"https:\/\/www.thebridge.id\/en\/event\/effective-communication-skills-in-customer-experience-cx-for-contact-center-121-kai\/","title":{"rendered":"Effective Communication Skills in Customer Experience (CX) for Contact Center 121 KAI"},"content":{"rendered":"<div id=\"model-response-message-contentr_55bd49f5b0a48c1f\" class=\"markdown markdown-main-panel stronger enable-updated-hr-color\" dir=\"ltr\">\n<p>Sebagai garda terdepan dalam layanan pelanggan, tim Contact Center 121 KAI memiliki peran krusial dalam menciptakan pengalaman pelanggan (Customer Experience\/CX) yang positif dan berkesan. Komunikasi yang efektif bukan hanya tentang menyampaikan informasi, tetapi juga membangun koneksi, menangani keluhan dengan empati, serta memberikan solusi yang tepat dan cepat.<\/p>\n<p>Training &#8220;Effective Communication Skills in Customer Experience for Contact Center 121 KAI&#8221; dirancang untuk membekali peserta dengan keterampilan komunikasi profesional, strategi menangani berbagai tipe pelanggan, serta teknik berbicara yang mampu meningkatkan kepuasan dan loyalitas pelanggan.<\/p>\n<p>Outline Pelatihan:<\/p>\n<p>Terhubung dengan Pelanggan Secara Emosional<\/p>\n<p>Mengatasi Percakapan yang Menantang dengan Bijaksana dan Profesionalisme<\/p>\n<p>Mendengarkan Secara Aktif untuk Pemahaman yang Lebih Dalam<\/p>\n<p>Menguasai Komunikasi Verbal &amp; Non-verbal<\/p>\n<p data-sourcepos=\"10:1-10:334\">As the frontline of customer service, the Contact Center 121 KAI team plays a crucial role in creating positive and memorable customer experiences (CX). Effective communication is not just about conveying information; it&#8217;s also about building connections, handling complaints with empathy, and providing accurate and prompt solutions.<\/p>\n<p data-sourcepos=\"12:1-12:303\">This &#8220;Effective Communication Skills in Customer Experience for Contact Center 121 KAI&#8221; training is designed to equip participants with professional communication skills, strategies for handling various customer types, and speaking techniques that can enhance customer satisfaction and customer loyalty.<\/p>\n<p data-sourcepos=\"14:1-14:21\"><strong>Training Outline:<\/strong><\/p>\n<ul data-sourcepos=\"16:1-19:49\">\n<li data-sourcepos=\"16:1-16:39\">Connecting with Customers Emotionally<\/li>\n<li data-sourcepos=\"17:1-17:70\">Navigating Challenging Conversations with Wisdom and Professionalism<\/li>\n<li data-sourcepos=\"18:1-18:43\">Active Listening for Deeper Understanding<\/li>\n<li data-sourcepos=\"19:1-19:49\">Mastering Verbal &amp; Non-verbal Communication<\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Sebagai garda terdepan dalam layanan pelanggan, tim Contact Center 121 KAI memiliki peran krusial dalam menciptakan pengalaman pelanggan (Customer Experience\/CX) yang positif dan berkesan. Komunikasi yang efektif bukan hanya tentang [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[195,196],"class_list":["post-6665","tribe_events","type-tribe_events","status-publish","hentry","tribe_events_cat-id-en","tribe_events_cat-in-house-training","cat_id-en","cat_in-house-training"],"_links":{"self":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/6665","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":0,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/6665\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/media?parent=6665"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tags?post=6665"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events_cat?post=6665"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}