{"id":7231,"date":"2025-06-14T04:19:40","date_gmt":"2025-06-14T04:19:40","guid":{"rendered":"https:\/\/www.thebridge.id\/?post_type=tribe_events&#038;p=7231"},"modified":"2025-07-03T06:00:48","modified_gmt":"2025-07-03T06:00:48","slug":"copc-lean-six-sigma-yellow-belt","status":"publish","type":"tribe_events","link":"https:\/\/www.thebridge.id\/en\/event\/copc-lean-six-sigma-yellow-belt\/","title":{"rendered":"COPC\u00ae Lean Six Sigma Yellow Belt"},"content":{"rendered":"<p data-sourcepos=\"1:1-1:36\"><strong>COPC\u00ae Lean Six Sigma Yellow Belt<\/strong><\/p>\n<p data-sourcepos=\"7:1-7:268\">Build a strong foundation for transforming your contact center operations! This intensive course provides participants with a deep understanding of Lean Six Sigma fundamentals, with a strategic focus on the Define, Measure, and Analyze phases of the DMAIC methodology.<\/p>\n<p data-sourcepos=\"9:1-9:333\">Learn how to uncover root causes using a combination of qualitative and quantitative analytical tools, and master techniques for identifying waste and data-driven improvement opportunities. This training is ideal for contact center practitioners looking to drive efficiency, enhance customer experience, and deliver tangible results.<\/p>\n<p data-sourcepos=\"11:1-11:31\"><strong>Benefits of Lean Six Sigma:<\/strong><\/p>\n<ul data-sourcepos=\"13:1-18:0\">\n<li data-sourcepos=\"13:1-13:63\">Achieve measurable improvements in contact center performance<\/li>\n<li data-sourcepos=\"14:1-14:57\">Help identify and address underlying operational issues<\/li>\n<li data-sourcepos=\"15:1-15:56\">Reduce waste and redundancy, leading to cost reduction<\/li>\n<li data-sourcepos=\"16:1-16:71\">Facilitate better communication between various locations and regions<\/li>\n<li data-sourcepos=\"17:1-18:0\">Build a culture that values data analysis in developing solutions<\/li>\n<\/ul>\n<p data-sourcepos=\"19:1-19:21\"><strong>Training Outline:<\/strong><\/p>\n<ul data-sourcepos=\"21:1-32:0\">\n<li data-sourcepos=\"21:1-21:32\">Introduction to Lean Six Sigma<\/li>\n<li data-sourcepos=\"22:1-22:16\">DMAIC Overview<\/li>\n<li data-sourcepos=\"23:1-23:18\">Basic Statistics<\/li>\n<li data-sourcepos=\"24:1-24:12\">Run Charts<\/li>\n<li data-sourcepos=\"25:1-25:52\">Voices (Customer, Business, Process, and Employee)<\/li>\n<li data-sourcepos=\"26:1-26:46\">Histograms, Variation &amp; Outlier Analysis<\/li>\n<li data-sourcepos=\"27:1-27:35\">Process Sigma Capability Analysis<\/li>\n<li data-sourcepos=\"28:1-28:15\">Pareto Charts<\/li>\n<li data-sourcepos=\"29:1-29:43\">Affinity &amp; Interrelationship Diagrams<\/li>\n<li data-sourcepos=\"30:1-30:45\">Scatter Plots and Understanding Correlation<\/li>\n<li data-sourcepos=\"31:1-32:0\">Good Graphing Techniques<\/li>\n<\/ul>\n<p data-sourcepos=\"33:1-33:31\"><strong>This Training Is Ideal For:<\/strong><\/p>\n<ul data-sourcepos=\"35:1-39:15\">\n<li data-sourcepos=\"35:1-35:47\">Contact Center Team Leaders &amp; Supervisors<\/li>\n<li data-sourcepos=\"36:1-36:36\">Quality Assurance (QA) Specialists<\/li>\n<li data-sourcepos=\"37:1-37:40\">Operational Analysts\/Business Analysts<\/li>\n<li data-sourcepos=\"38:1-38:36\">Contact Center\/Operations Managers<\/li>\n<li data-sourcepos=\"39:1-39:15\">Professionals<\/li>\n<\/ul>\n<hr \/>\n<p><a href=\"https:\/\/checkout.xendit.co\/od\/copc-lean-six-sigma-yellow-belt\"><img decoding=\"async\" class=\"aligncenter wp-image-7295 size-medium\" src=\"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/05\/EN-5.7-300x81.png\" alt=\"\" width=\"300\" height=\"81\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>COPC\u00ae Lean Six Sigma Yellow Belt Build a strong foundation for transforming your contact center operations! This intensive course provides participants with a deep understanding of Lean Six Sigma fundamentals, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[194],"class_list":["post-7231","tribe_events","type-tribe_events","status-publish","hentry","tribe_events_cat-public-training-en","cat_public-training-en"],"_links":{"self":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/7231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":0,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/7231\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/media?parent=7231"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tags?post=7231"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events_cat?post=7231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}