{"id":7642,"date":"2025-07-03T04:47:58","date_gmt":"2025-07-03T04:47:58","guid":{"rendered":"https:\/\/www.thebridge.id\/?post_type=tribe_events&#038;p=7642"},"modified":"2025-07-03T04:47:58","modified_gmt":"2025-07-03T04:47:58","slug":"copc-lean-six-sigma-yellow-belt-contact-center","status":"publish","type":"tribe_events","link":"https:\/\/www.thebridge.id\/en\/event\/copc-lean-six-sigma-yellow-belt-contact-center\/","title":{"rendered":"COPC\u00ae Lean Six Sigma Yellow Belt for Contact Center"},"content":{"rendered":"<p>Build a strong foundation for your contact center operational transformation! This intensive course equips participants with an in-depth understanding of the fundamentals of Lean Six Sigma, with a strategic focus on the <b>Define, Measure, dan Analyze<\/b> phases of the DMAIC method.<\/p>\n<p>Learn how to uncover root causes using a combination of <strong>qualitative and quantitative<\/strong> analysis tools, and master data-driven waste identification techniques and potential improvements. Ideal for contact center practitioners who want to drive efficiency, improve customer experience, and deliver tangible results.<\/p>\n<p><strong>Benefits of Lean Six Sigma:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Deliver measurable improvements in contact center performance<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Help identify and address underlying operational issues<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Reduce waste and redundancy, thereby reducing costs<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Facilitate better communication between different locations and regions<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Build a culture that values data analysis in developing solutions<\/li>\n<\/ul>\n<p><strong>Training Outline: <\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Introduction to Lean Six Sigma<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">DMAIC Overview<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Basic Statistics<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Run Charts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Voices (Customer, Business, Process and Employee)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Histograms, Variation &amp; Outlier Analysis<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Process Sigma Capability Analysis<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pareto Charts<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Affinity &amp; Interrelationship Diagrams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scatter Plots and Understanding Correlation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Good Graphing Techniques<\/span><\/li>\n<\/ul>\n<p><strong>This Training Is Ideal For:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Team Leader &amp; Supervisor Contact Center<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quality Assurance (QA) Specialist<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analis Operasional\/Business Analyst<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Contact Center\/Operational Manager<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Profesional<\/span><\/li>\n<\/ul>\n<hr \/>\n<p><a href=\"https:\/\/checkout.xendit.co\/od\/copc-lean-six-sigma-yellow-belt\"><img decoding=\"async\" class=\"aligncenter wp-image-7295 size-medium\" src=\"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/05\/EN-5.7-300x81.png\" alt=\"\" width=\"300\" height=\"81\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Build a strong foundation for your contact center operational transformation! This intensive course equips participants with an in-depth understanding of the fundamentals of Lean Six Sigma, with a strategic focus [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[194],"class_list":["post-7642","tribe_events","type-tribe_events","status-publish","hentry","tribe_events_cat-public-training-en","cat_public-training-en"],"_links":{"self":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/7642","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":0,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/7642\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/media?parent=7642"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tags?post=7642"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events_cat?post=7642"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}