{"id":8527,"date":"2025-08-08T16:38:58","date_gmt":"2025-08-08T09:38:58","guid":{"rendered":"https:\/\/www.thebridge.id\/?post_type=tribe_events&#038;p=8527"},"modified":"2025-08-08T16:41:45","modified_gmt":"2025-08-08T09:41:45","slug":"copc-best-practices-for-customer-experience","status":"publish","type":"tribe_events","link":"https:\/\/www.thebridge.id\/en\/event\/copc-best-practices-for-customer-experience\/","title":{"rendered":"COPC\u00ae Best Practices for Customer Experience"},"content":{"rendered":"<p data-sourcepos=\"1:1-1:219\">COPC\u00ae Best Practices for Customer Experience Operations is a high-standard, in-depth training program based on the world&#8217;s best practices and guidelines summarized in the COPC CX Standard.<\/p>\n<p data-sourcepos=\"3:1-3:181\">Participants will specifically learn how to implement COPC CX Standard version 7.0 and how to manage world-class, high-performance customer experience operations in an effort to increase customer satisfaction, more efficient operating costs, and business growth.<\/p>\n<p data-sourcepos=\"5:1-5:232\">This training will equip participants with the most effective management strategies in four key areas of contact center operations and customer experience, namely leadership &amp; planning, processes, human resource management, and performance.<\/p>\n<p data-sourcepos=\"7:1-7:157\">This training is ideal for customer service-focused organizations regardless of industry. .<\/p>\n<p data-sourcepos=\"9:1-9:21\"><strong>Training Outline:<\/strong><\/p>\n<ul data-sourcepos=\"11:1-15:0\">\n<li data-sourcepos=\"11:1-11:48\">Achieve continuous improvement &amp; high performance with best practices from the COPC CX Standard<\/li>\n<li data-sourcepos=\"11:1-11:48\">Target improvements on crucial service journeys<\/li>\n<li data-sourcepos=\"11:1-11:48\">Optimize the effectiveness of the customer service experience<\/li>\n<li data-sourcepos=\"11:1-11:48\">Collect &amp; analyze customer feedback through a structured approach<\/li>\n<li data-sourcepos=\"11:1-11:48\">Implement quality measures to drive Customer Experience (CX) improvements<\/li>\n<li data-sourcepos=\"11:1-11:48\">Ensure data integrity in reporting and information gathering<\/li>\n<li data-sourcepos=\"11:1-11:48\">Initiate corrective actions &amp; improvement plans<\/li>\n<li data-sourcepos=\"11:1-11:48\">Understand roles, measurements, &amp; processes for better management of digital service channels<\/li>\n<\/ul>\n<p data-sourcepos=\"16:1-16:31\"><strong>This Training Is Ideal For:<\/strong><\/p>\n<ul data-sourcepos=\"18:1-22:61\">\n<li data-sourcepos=\"18:1-18:32\">CX Executives<\/li>\n<li data-sourcepos=\"18:1-18:32\">Care and Service Executives<\/li>\n<li data-sourcepos=\"18:1-18:32\">Heads of Contact Centers<\/li>\n<li data-sourcepos=\"18:1-18:32\">Contact Center Leads &amp;<\/li>\n<li data-sourcepos=\"18:1-18:32\">Senior Managers<\/li>\n<li data-sourcepos=\"18:1-18:32\">CX Operations Managers &amp;<\/li>\n<li data-sourcepos=\"18:1-18:32\">Senior Directors<\/li>\n<li data-sourcepos=\"18:1-18:32\">CX Program Designers<\/li>\n<li data-sourcepos=\"18:1-18:32\">Quality Assurance Leaders<\/li>\n<\/ul>\n<hr \/>\n<h1 style=\"text-align: center;\"><a href=\"https:\/\/checkout.xendit.co\/od\/copc-best-practices-for-customer-experience\"><img decoding=\"async\" class=\"alignnone wp-image-7671 size-medium\" src=\"https:\/\/www.thebridge.id\/wp-content\/uploads\/2025\/07\/Button_Rp-57jt-300x81.png\" alt=\"\" width=\"300\" height=\"81\" \/><\/a><\/h1>\n","protected":false},"excerpt":{"rendered":"<p>COPC\u00ae Best Practices for Customer Experience Operations is a high-standard, in-depth training program based on the world&#8217;s best practices and guidelines summarized in the COPC CX Standard. Participants will specifically [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_tribe_events_status":"","_tribe_events_status_reason":"","footnotes":""},"tags":[],"tribe_events_cat":[194],"class_list":["post-8527","tribe_events","type-tribe_events","status-publish","hentry","tribe_events_cat-public-training-en","cat_public-training-en"],"_links":{"self":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/8527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events"}],"about":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/types\/tribe_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/users\/2"}],"version-history":[{"count":0,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events\/8527\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/media?parent=8527"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tags?post=8527"},{"taxonomy":"tribe_events_cat","embeddable":true,"href":"https:\/\/www.thebridge.id\/en\/wp-json\/wp\/v2\/tribe_events_cat?post=8527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}