COURSES

Every brand, regardless of type, whether you come from the government or private sector, needs to have a unique differentiator, unfortunately many of the existing brands do not pay attention to the quality of service, let alone customer satisfaction. The Power of Customer Experience is written based on the knowledge and experience that has been in the service field for more than 16 years. Customer experience or the perception of customer experience itself can be a very strong differentiation, because customer experience is individual. What the details are will be further described in this book.

The Bridge Academy invites you to attend the Indonesia CX Summit 2025, with the topic: Advancing Customer eXperience (CX) with Global Best Practices.
Every brand, whether from the private sector or the government, needs a strong differentiator. Customer Experience (CX) is key to creating customer loyalty and making your brand the first choice in an increasingly competitive market.
In this special event, you will get the latest insights, global trends, and effective strategies to create an unforgettable customer experience. Experts in the field will share the best strategies to help your business deliver superior and relevant services in the modern era.
Make CX your business’s competitive advantage and build an optimal and impressive reputation. Don’t miss the opportunity to join this customer experience revolution.

Course:
Mastering Conflict and Crisis Management for HR Professionals: Crafting a Harmonious Work Environment and Strong Organizational Culture
Who is it for:
HR Lead, HR Staff, and HR Officer
Syllabus:
• Understanding Conflict and Crisis in Organizations
• Conflict Handling Strategies
• Building and Sustaining a Positive Company Culture with Minimal Conflict
• Monitoring and Preventing Conflict
The Trainer:
• Nikodemus Purba, S. Psi., M.H.
Register Now! Limited Quota

Course:
Workshop on Excellent Service Culture: The Secret to Creating Positive Customer Experiences and Outperforming Competitors
Who is it for:
Business Owner, Store Manager, dan Head of Customer Service
Syllabus:
• Service Mindset
• The Importance of Service Excellence
• Service Blueprint
• Managing Customer Experience
• Service Recovery Paradox
The Trainer:
• Lismaryanti
• Yanuar Rezqi
Register Now! Limited Quota

Course:
Workshop on Excellent Service Culture: The Secret to Creating Positive Customer Experiences and Outperforming Competitors
Who is it for:
Heads of Telesales, Online Sellers, and Business Owners
Syllabus:
• Service Transformation
• The Customer Journey in the Digital Era
• Personalizing Service in the Digital Age
• AI and Automation in Customer Service
The Trainer:
• Lismaryanti
• Yanuar Rezqi
Register Now! Limited Quota

Course:
How to Welcome and Make Customers Feel Comfortable: A Guide to Greeting Customers
Who is it for:
Store Manager, Head of Customer Service, Retail Assistant, Customer Service
Syllabus:
• Assertive Communication Skills
• Positive Body Language
• Gesture for Greeting Customers
• Negotiation Skill
The Trainer:
Dinda Kinanti