COURSES
Training Schedule 2025
In Collaboration
Course:
Maxwell Leadership Certified Team in Collaboration with The Bridge Academy
Who is it for:
HR Lead, CX Managers, Contact Center Managers, Operations Managers, Team Leaders, Quality Managers, Training Managers
Objective:
• Increase understanding of leadership levels.
• Increase communication empathy and trust to strengthen relationships with the team
• Teach strategies to achieve tangible results that increase credibility as a leader
• Equip skills to coach, mentor, & empower team members to become future leaders
• Inspire to create sustainable impact in organizations and communities
Fasilitator:
John Maxwell Team Indonesia
Register Now! Limited Quota
July 2025
Course:
COPC Best Practices in Customer Experience Operations
Who is it for:
CX Executives, Care and Service Executives, Heads of Contact Centers, Contact Center Leads & Senior Managers, CX Operations Managers & Senior Directors, CX Program Designers, Quality Assurance Leaders
Syllabus:
• Achieve continuous improvement & high performance using COPC CX standard best practices
• Target enhancements for critical service journeys
• Optimize the customer's service experience effectiveness
• Gather & analyze customer feedback through a structured approach
• Deploy quality measures to drive CX improvements
• Ensure data integrity in reporting and collection
• Initiate corrective actions & improvement plans
• Understand roles, measurements, & processes for better management of digital service channels
Register Now! Limited Quota
June 2025
May 2025
April 2025
Course:
COPC® Best Practices for Quality Management
Who is it for:
CX Managers, Contact Center Managers, Operations Managers, Team Leaders, Quality Managers, Training Managers, Quality Evaluators
Why should you join?
• Learn standardized best practices in customer service quality management
• Improve efficiency and customer satisfaction through data-driven strategies
• Earn official internationally recognized COPC® certification
• Interactive classes with softcopy materials to maximize learning
Register Now! Limited Quota
Course:
Mastering the Leadership Mindset: Leading with Confidence and Clarity
Who is it for:
Manager, Team Leader, HR Lead, HR Staff, and HR Officer
Syllabus:
• Types of conflict, causes, and impacts
• Techniques to manage conflict
• Strategies to foster a conflict-free organizational culture
• Ways of early detection and conflict prevention
The Trainer:
• Nikodemus Purba, S. Psi., M.H.
Register Now! Limited Quota
March 2025
Course:
Elevate Your Service Impact: Mastering Customer Service Skills to Increase Revenue
Who is it for:
Business Owner, Store Manager, and Head of Customer Service
Syllabus:
• Building a Strong Service Mindset
• Implementing Service Excellence
• Managing Customer Experience Holistically
• Managing Crisis with Service Recovery Paradox
The Trainer:
• Lismaryanti, M.M.
Register Now! Limited Quota
February 2025
Course:
Elevate Your Service Impact: Mastering Customer Service Skills to Increase Revenue
Who is it for:
Business Owner, Store Manager, and Head of Customer Service
Syllabus:
• Building a Strong Service Mindset
• Implementing Service Excellence
• Managing Customer Experience Holistically
• Managing Crisis with Service Recovery Paradox
The Trainer:
• Lismaryanti, M.M.
Register Now! Limited Quota
Course:
Strength Management LIFO® Method: Journey of Self & Team Discovery
Who is it for:
HR Lead, HR Staff, and HR Officer
Syllabus:
• Managing Complex & Dynamic Situations
• Resource Optimization & Work Efficiency
• Data & Strategy-Based Decision Making
• Blind Spot Identification & Effective Supervision
• Facing Change & Building Harmonious Relationships
The Trainer:
• Lismaryanti, M.M.
Register Now! Limited Quota
January 2025
Course:
Mastering Conflict and Crisis Management for HR Professionals: Crafting a Harmonious Work Environment and Strong Organizational Culture
Who is it for:
HR Lead, HR Staff, and HR Officer
Syllabus:
• Understanding Conflict and Crisis in Organizations
• Conflict Handling Strategies
• Building and Sustaining a Positive Company Culture with Minimal Conflict
• Monitoring and Preventing Conflict
The Trainer:
• Nikodemus Purba, S. Psi., M.H.
Register Now! Limited Quota
December 2024
Course:
Workshop on Excellent Service Culture: The Secret to Creating Positive Customer Experiences and Outperforming Competitors
Who is it for:
Business Owner, Store Manager, dan Head of Customer Service
Syllabus:
• Service Mindset
• The Importance of Service Excellence
• Service Blueprint
• Managing Customer Experience
• Service Recovery Paradox
The Trainer:
• Lismaryanti
• Yanuar Rezqi
Register Now! Limited Quota
November 2024
Course:
Workshop on Excellent Service Culture: The Secret to Creating Positive Customer Experiences and Outperforming Competitors
Who is it for:
Heads of Telesales, Online Sellers, and Business Owners
Syllabus:
• Service Transformation
• The Customer Journey in the Digital Era
• Personalizing Service in the Digital Age
• AI and Automation in Customer Service
The Trainer:
• Lismaryanti
• Yanuar Rezqi
Register Now! Limited Quota
Course:
How to Welcome and Make Customers Feel Comfortable: A Guide to Greeting Customers
Who is it for:
Store Manager, Head of Customer Service, Retail Assistant, Customer Service
Syllabus:
• Assertive Communication Skills
• Positive Body Language
• Gesture for Greeting Customers
• Negotiation Skill
The Trainer:
Dinda Kinanti
Register Now! Limited Quota
Event
The Bridge Academy invites you to attend the Indonesia CX Summit 2025, with the topic: Advancing Customer eXperience (CX) with Global Best Practices.
Every brand, whether from the private sector or the government, needs a strong differentiator. Customer Experience (CX) is key to creating customer loyalty and making your brand the first choice in an increasingly competitive market.
In this special event, you will get the latest insights, global trends, and effective strategies to create an unforgettable customer experience. Experts in the field will share the best strategies to help your business deliver superior and relevant services in the modern era.
Make CX your business’s competitive advantage and build an optimal and impressive reputation. Don’t miss the opportunity to join this customer experience revolution.
Book
