Building a robust Customer Experience (CX) system alone is insufficient. Regular evaluation is, of course, necessary to ensure the services provided are truly effective and deliver a positive impact for both customers and the business.

This training program is designed to help participants understand how to measure CX performance, identify and overcome service weaknesses, and implement effective data-driven improvements based on customer insights.

Training Outline:

• Assessing CX Performance with Appropriate Metrics
• Analyzing the Customer Journey
• Effectively Processing Customer Feedback
• Overcoming Obstacles in CX Implementation
• Developing a Plan for Continuous Improvement

This Training is Ideal For:

• Customer Experience & Customer Service Teams
• Managers & Business Leaders
• Sales & Marketing Professionals