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Enhancing Customer Experience through Quality Assurance
January 15 - January 16
In the realm of customer service, consistency and high quality are imperatives. Therefore, the role of quality assurance (QA) is not merely to monitor, but also to ensure that every customer interaction becomes an exceptional experience.
This training equips participants with QA strategies aimed at transforming shortcomings into opportunities for improvement. Through a practical approach, participants will learn to apply QA techniques to elevate service standards, create optimal customer satisfaction, and build long-term loyalty.
Training Outline:
- Exploring Quality Assurance Strategies: Turning Feedback into Loyalty
- High Service Standards: Measure, Control, and Master Customer Satisfaction
- QA in Action: From Daily Processes to Service Transformation
This Training Is Ideal For:
- Quality Assurance Teams
- Customer Service Supervisors & Managers
- Customer Experience & Service Excellence Teams
- Professionals