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Building Effective Customer Engagement
June 18 - June 19
Customer engagement is more than just ordinary interaction; it’s a strategy for building valuable, long-term relationships. Actively engaged customers tend to be more loyal, inclined to provide positive and valuable feedback, and indirectly become brand advocates who can help business growth, for instance, through word of mouth.
However, building effective customer engagement requires the right skills and strategies to create impactful and significantly positive engagement for the business. This training program has been specifically designed to share practical skills and strategies that have proven successful.
Training Outline:
- Understanding the Concept of Customer Engagement
- Effective Strategies for Enhancing Customer Engagement
- Effective Communication Techniques with Customers
- Leveraging Technology and Digital Media to Optimize Customer Engagement
- Measuring and Analyzing Customer Engagement
This Training Is Ideal For:
- Customer Service Professionals
- Sales & Marketing Teams
- Customer Experience Specialists
- Business Owners