Crisis Management & Customer Complaint Handling

Customer complaints and crisis situations are unavoidable. However, the way a company handles complaints and manages crises can be the primary determinant of business success in maintaining reputation and customer trust.

Handling complaints and crisis management requires effective communication strategies, problem-solving techniques, and professional crisis management steps. Participants will learn how to address customer complaints with empathy, resolve conflicts constructively, and manage crises quickly and appropriately to minimize negative impacts on the business.

Training Outline:

• Understanding Complaints and Crises in Business
• Effective Strategies for Handling Customer Complaints
• Crisis Management: Identification, Response, and Recovery
• Effective Communication Techniques During a Crisis