In a demanding and fast-paced work environment, work pressure is inevitable. High workloads, challenging targets, and interactions with colleagues and customers often trigger stress, which can impact performance, mental health, and the balance between personal and professional life.

To address these challenges, Emotional Intelligence (EI) is a crucial skill to master. By effectively understanding and managing emotions, individuals can remain productive, maintain harmonious working relationships, and respond to pressure in a more thoughtful and controlled manner.

The “Emotional Intelligence for Handling Work Pressure” Training is specifically designed to equip participants with an in-depth understanding, practical strategies, and emotion management techniques that can be applied in various work situations.

Training Outline:

• Deeper Understanding of the Concept of Emotional Intelligence
• Professionally Managing Pressure and Stress in the Workplace
• Developing Emotional Resilience
• Enhancing Harmonious Workplace Interactions and Relationships
• Optimizing Emotional Intelligence to Improve Performance

This Training Is Ideal For:

• Employees & Professionals
• Managers & Team Leaders
• Customer Service & Contact Center Agents