The service landscape continuously evolves with changes in technology, customer expectations, and business trends. Can technology, alongside the growing awareness of customer service importance, be leveraged for greater benefit or, conversely, become a disadvantage?

This “Evolution of Service” training is designed to help participants understand the transformation of service over time, strategies for enhancing customer experience (CX), and the role of technology in shaping future service delivery.

Training Outline:

• The Evolutionary Journey of Service from Traditional to Digital
• Latest Trends and Innovations in the Service Industry
• Optimizing Technology (AI, Chatbots, Automation) to Enhance Service Quality
• Strategies for Building More Personalized, Faster, and More Effective Services

This Training is Ideal For:

• Customer Service & Support Teams
• Sales & Marketing Teams
• Leaders & Business Owners