Indonesia CX Summit 2025

The “Indonesia CX Summit: Advancing Customer Experience with Global Best Practices” event is designed to bring together CX leaders, industry experts, and senior decision-makers from various sectors to explore the future of customer experience in Indonesia.

This event focuses on how local businesses can adopt global CX standards to meet evolving customer expectations while addressing the increasingly competitive Indonesian market challenges. The event also features a Memorandum of Understanding (MoU) signing ceremony between COPC and The Bridge Academy Indonesia, further strengthening both parties’ commitment to enhancing CX practices more comprehensively across Indonesia.

Lismaryanti, S.K.M., M.M., CEO of The Bridge Academy, and Dr. Shreekant Vijaykar, President of COPC South Asia and ASEAN, served as keynote speakers at this conference. National and international CX and industry experts, including Shivanu Shukla from Twimbit Singapore, Anthonius Hans Gerard from Eiger, Dr. Sri Safitri from Telkom Indonesia, Delta Purna Widyangga from Qiscus, Irzan Raditya from Kata.ai, Frangky Ertanto from PT MRT Jakarta (Perseroda), Agustina Samara from PT GoTo Group, Asbah Muniroh from KAI Wisata, Dr. Fachmi Ahmad Muslim from Primaya Hospital, Yanuar Rezqi from Kasoem Group, and other expert speakers, also participated to share insights and knowledge they have applied in developing and growing businesses through customer experience enhancement.