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Quality Management & Service Assurance
May 13 - May 14
In today’s competitive business world, service quality is no longer just a necessity—it has become a decisive factor for success. To ensure customer satisfaction and maintain business reputation, companies need robust quality management and service assurance.
This “Quality Management & Service Assurance” Training is designed to provide in-depth insights into strategies, methods, and best practices for continuously managing and improving service quality.
Using an industry-standard-based approach, participants will be equipped with skills that can be directly applied in daily operations to ensure services remain consistent, efficient, and have a positive impact on both customers and the business.
Training Outline:
- Understanding the Fundamental Principles of Service Quality Management
- Superior and Consistent Service Assurance Techniques
- Effective Quality Measurement and Evaluation Methods
- Strategies for Improving Quality and Operational Efficiency
- Risk Mitigation and Problem Solving Techniques
- Effective Implementation of Quality Assurance Systems
This Training Is Ideal For:
- Customer Service & Contact Center Professionals
- Managers & Supervisors
- Quality Assurance & Quality Control Teams
- Business Owners & Executive Management