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Service Mindset & Emotional Intelligence
June 11 - June 12
The right Service Mindset and emotional intelligence directly contribute to creating exceptional customer service. Service delivered with genuine sincerity and empathy can lead to improved customer experiences, increased loyalty, and a strong business reputation.
Participants will gain a deeper understanding of positive service mindsets, the ability to manage emotions, and strategies for building better relationships with customers. By understanding their own emotions and those of customers, participants will be able to provide more personalized, responsive, and empathetic service.
Training Outline:
- Understanding the Service Mindset as the Core Foundation of Quality Service
- Introduction to Emotional Intelligence (EQ) in Service
- Understanding and Managing Emotions Professionally in Service
- Techniques for Building Better Relationships with Customers
- Enhancing Motivation and Resilience in Service Delivery
This Training Is Ideal For:
- Customer Service & Customer Experience Teams
- Frontline & Sales Representatives
- Supervisors & Managers seeking to build a strong service culture