Exceptional customer service can enhance customer satisfaction while simultaneously driving sustainable business revenue and profit. Therefore, optimizing customer service is one of the crucial steps that must be taken immediately.

In this training, participants will master proven customer service tricks and strategies to strengthen loyalty, build an unshakeable business reputation, and drive unstoppable growth. This is the key to creating satisfying customer experiences.

Training Outline:

• Building a Service Mindset to Create a Culture of Service Excellence
• Implementing Service Excellence as the New Standard in Customer Service
• Managing Customer Experience Comprehensively
• Facing Crises with the Service Recovery Paradox

This Training Is Ideal For:

• Business Owners
• Store Managers
• Heads of Customer Service
• Sales & Customer Service Staff