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Effective Communication Skills for Contact Center
February 22 - February 24
The Pelni Contact Center is collaborating with The Bridge Academy to deliver training that will transform how Pelni 162 Contact Center agents interact with customers, especially when managing passenger surges leading up to Eid al-Fitr (Lebaran). In this training, participants will be educated on contact center terminology. They will also be equipped with effective communication skills that not only resolve issues but also create superior experiences and build optimal customer loyalty.
Training Outline:
- Mastering Contact Center Fundamentals
- Effective Communication: The Power to Influence and Inspire Customers
- Handling Customer Complaints: Turning Complaints into Opportunities
- Managing Social Media with Speed and Accuracy