Elevate Your Service Impact Batch 5
August 19 @ 7:00 pm - 9:00 pm
Excellence in customer service can significantly boost customer satisfaction and drive sustainable revenue and profit. That’s why optimizing customer service is a critical step that should be taken immediately.
In this training, participants will master proven customer service tricks and strategies to strengthen loyalty, build an unshakeable business reputation, and drive unstoppable growth. This is the key to creating a satisfying customer experience.
Training Outline
- Building a Service Mindset to Create a Culture of Superior Service
- Implementing Service Excellence as a New Standard in Customer Service
- Managing the Customer Experience Comprehensively
- Handling Crises with the Service Recovery Paradox
This Training Is a Great Fit For:
- Business Owners
- Store Managers
- Head of Customer Service
- Sales & Customer Service Staff