KURSUS

Setiap brand apapun jenisnya, apakah anda berasal dari sektor pemerintah maupun swasta, perlu memiliki pembeda yang unik, sayangnya banyak dari brand yang ada kurang memperhatikan kualitas layanan apalagi kepuasan dari pelanggan. The Power of Customer Experience ditulis berdasarkan ilmu dan pengalaman yang telah berkecimpung di bidang pelayanan lebih dari 16 tahun. Customer experience atau persepsi pengalaman pelanggan sendiri bisa menjadi diferensiasi yang sangat kuat, karena pengalaman pelanggan bersifat individual. Detailnya seperti apa, akan dijabarkan lebih lanjut di dalam buku ini.

The Bridge Academy invites you to attend the Indonesia CX Summit 2025, with the topic: Advancing Customer eXperience (CX) with Global Best Practices.
Every brand, whether from the private sector or the government, needs a strong differentiator. Customer Experience (CX) is key to creating customer loyalty and making your brand the first choice in an increasingly competitive market.
In this special event, you will get the latest insights, global trends, and effective strategies to create an unforgettable customer experience. Experts in the field will share the best strategies to help your business deliver superior and relevant services in the modern era.
Make CX your business’s competitive advantage and build an optimal and impressive reputation. Don’t miss the opportunity to join this customer experience revolution.

Course:
Mastering Conflict and Crisis Management for HR Professionals: Crafting a Harmonious Work Environment and Strong Organizational Culture
Who is it for:
HR Lead, HR Staff, and HR Officer
Syllabus:
• Understanding Conflict and Crisis in Organizations
• Conflict Handling Strategies
• Building and Sustaining a Positive Company Culture with Minimal Conflict
• Monitoring and Preventing Conflict
The Trainer:
• Nikodemus Purba, S. Psi., M.H.
Register Now! Limited Quota

Course:
Workshop on Excellent Service Culture: The Secret to Creating Positive Customer Experiences and Outperforming Competitors
Who is it for:
Business Owner, Store Manager, dan Head of Customer Service
Syllabus:
• Service Mindset
• The Importance of Service Excellence
• Service Blueprint
• Managing Customer Experience
• Service Recovery Paradox
The Trainer:
• Lismaryanti
• Yanuar Rezqi
Register Now! Limited Quota

Course:
Workshop on Excellent Service Culture: The Secret to Creating Positive Customer Experiences and Outperforming Competitors
Who is it for:
Heads of Telesales, Online Sellers, and Business Owners
Syllabus:
• Service Transformation
• The Customer Journey in the Digital Era
• Personalizing Service in the Digital Age
• AI and Automation in Customer Service
The Trainer:
• Lismaryanti
• Yanuar Rezqi
Register Now! Limited Quota

Course:
How to Welcome and Make Customers Feel Comfortable: A Guide to Greeting Customers
Who is it for:
Store Manager, Head of Customer Service, Retail Assistant, Customer Service
Syllabus:
• Assertive Communication Skills
• Positive Body Language
• Gesture for Greeting Customers
• Negotiation Skill
The Trainer:
Dinda Kinanti