The Bridge Academy
The Bridge Academy ID is a training and consulting company with a focus on Customer eXperience (CX).
The Bridge Academy ID is a training and consulting company with a focus on Customer eXperience. We are here to help businesses build and improve their Customer eXperience or what is known as CX. Through our training and consulting services based on scientific methods, we are ready to help you improve your Customer eXperience journey, both through call centers (telephone service methods) and contact centers (service method through various communication media, such as SMS, email, live chat, and social media). We can help you develop the right communication strategies to promote your products online (telemarketing), create telephone sales tactics (telesales), and build a positive image of your company through customer service.
The Bridge Academy ID also organizes two certification programs, namely the CX Management certification program in collaboration with the Markplus Institute where you can learn about strategies to turn service activities into revenue for companies, and also the LIFO® Method training and certification program, for those of you who are interested in learning behaviour – based communication styles that can help you communicate more effectively and improve teamwork.
Since its inception year, The Bridge Academy ID has collaborated with Ministries, Institutions, BUMN, private and public companies. The achievements we have successfully made together with our clients include the establishment of “Halo KKP” call center for the Ministry of Marine Affairs and Fisheries, assisting the preparation of “Halo BPOM” contact center agents to participate in prestigious competitions in the contact center industry, becoming a consultant in the establishment of the customer service of G4S Indonesia, a multinational company based in the UK, and select and train their field workers to become a professional customer service team.
Our successes are inseparable from our corporate culture, where we are always committed to provide the best experience. The consulting, training and scientific methods we use have been scientifically proven and recognized globally for their effectiveness. The Bridge Academy ID is one of the two LIFO® (Life Orientations) Method Practitioners that are officially certified in Indonesia. For that, you will not find the training materials that we use in other training institutions.
We believe that good Customer eXperience will have a huge positive impact on your business. For that, let’s start your journey with The Bridge Academy ID. We are ready to help you every step of the way to build a successful Customer eXperience strategy.
“The Bridge Academy has given significant contribution on transforming G4S to be more customer centric by supporting on Customer Service Center creation as well as preparing and transferring the soft skill on CS function, even though such CS members came from operation /crew in the field and become customer service agent.”
“Thank you for teaching me with all your heart. Thank you for helping me to stand out in front of the judges. You made it. We did it.”
The LIFO® Method training provided by The Bridge Academy team made me and the team think outside the box. It made us think about how to be in others’ shoes and how to work better with others. The Trainer skilfully explained the different behavioural types and how they need different approaches. That information helped us really improve our communication skills including problem-solving, empathy and feeling fulfilled.